If you want to get out of Roku and back to regular TV, you need to disconnect the Roku device from your TV.
Depending on the TV set, you may need to power off the TV and then use a physical connector to unplug the Roku device.
Are you using the Roku Streaming device with your TV?
No
Ok we did that but it is still telling us that we are trying to connect to Roku
Do you mean you`ve already disconnected your Roku player?
Yes and we unplugged the modem but it says we are still trying to connect to Roku
Got it, thanks for clarifying that.
Please specify the brand and model of your TV?
Onn
Do you use the Roku Smart TV, right?
yes
Got it, thank you!
What steps have you done so far to get back to regular TV on your Roku Smart TV?
It says to enter our email but it won't let us get it back to normal tv
And we don't have an account either
It's scanning channels
Okay, so were you able to change the TV Input option?
Yes
Okay, great. So is your issue solved?
It's still scanning
Okay, got it. Keep me posted.
It worked
Okay, great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No
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