Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
thank you and same to you
Do you have the PayPal app on your device?
yes I do
Are you logged in to your account?
no
Is something wrong with logging in?
i can log in on computer but can not log in on my phone because it keeps asking me for username and password but i can not remember my user name or password as it is that long since i set it up
What troubleshooting have you done so far regarding this issue?
tried resetting password but it keeps coming back saying username and password invalid
let’s try again resetting the password using the steps I will send you.
Please, try to do the following:
When you are on the login page of your PayPal app:
trying
Thank you
Keep me updated
thank you it has finally let me in thank you for your help it is very welcome and i hope you have a good day thank you again.
Is your issue resolved?
yes and thank you
I am so pleased to see your issue got resolved!
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