Updated: March 20, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

How do I add channels, it keeps asking for a pin

I do not have one. This is a used Roku

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you have a Roku account?

Customer Replay

I have Roku I bought a the pawn shop and trying add Spectrum TV, which we have an account with, in my grandson name and the Roku keeps asking for a pin

In that case you will need to sign out of Roku, create an account with them and then sign in with your account.
The only way to sign out of your Roku account is to factory reset your Roku device. If your Roku has a reset button, hold it down for about 20 seconds until the power LED starts to blink, then release the button.
You can create a Roku account here : https://my.roku.com/signup

Customer Replay

With Spectrum? The internet is Spectrum and it is connected. Did not need this on other Roku

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Could you please try my instructions?

Customer Replay

So this will sign me out of the other person account?

Customer Replay

Ok will try

Customer Replay

Is it on theTV?

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If you are talking about the reset button then it is on your Roku box.

Customer Replay

I do not have a box.

Can you please tell me what TV do you have?

Customer Replay

OneRoku so from Walmart

Can you please send me a photo of your TV?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Found rest on menu trying that now

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Customer Replay

All set and enjoying

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

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