Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Likewise
Do you want to perform a restart of Echo Gen 5?
Customer Reply
Yes Please
Got you
To reset the Echo 5th Gen, please, try to press and hold the Action button for 25 seconds.
To reset the Echo 5th Gen, please, try to press and hold the Action button for 25 seconds.
Customer Reply
What is the Action Button
Can you see the button with a "dot"?
Customer Reply
No I Have three buttons Mic Muter and Volume. One switch for camera
Okay, let me check, please
Customer Reply
Okay,
Thank you
Sorry, do you have Echo Show Gen5 device?
Sorry, do you have Echo Show Gen5 device?
Customer Reply
Yes
Got you
Try to do the following, please:
1. Unplug the power adapter from the device or the outlet and then plug it back in.
2. Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds).
3. When prompted, follow the on-screen instructions to set up your device.
Try to do the following, please:
1. Unplug the power adapter from the device or the outlet and then plug it back in.
2. Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds).
3. When prompted, follow the on-screen instructions to set up your device.
Customer Reply
Ok trying that method now
Okay
Take your time
Take your time
Customer Reply
Thank you it worked
Great!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No thanks
We are glad that you have resolved your issue using Howly!
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