Created: December 15, 2022

How can I Restart my Echo Gen 5

Last Edit: January 6, 2023
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Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Likewise
Jolene Haston
Jolene Haston Tech Expert & Writer
Do you want to perform a restart of Echo Gen 5?
Customer Reply
Yes Please
Jolene Haston
Jolene Haston Tech Expert & Writer
Got you
To reset the Echo 5th Gen, please, try to press and hold the Action button for 25 seconds.
Customer Reply
What is the Action Button
Jolene Haston
Jolene Haston Tech Expert & Writer
Can you see the button with a "dot"?
Customer Reply
No I Have three buttons Mic Muter and Volume. One switch for camera
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay, let me check, please
Customer Reply
Okay,
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you
Sorry, do you have Echo Show Gen5 device?
Customer Reply
Yes
Jolene Haston
Jolene Haston Tech Expert & Writer
Got you
Try to do the following, please:
1. Unplug the power adapter from the device or the outlet and then plug it back in.
2. Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds).
3. When prompted, follow the on-screen instructions to set up your device.
Customer Reply
Ok trying that method now
Jolene Haston
Jolene Haston Tech Expert & Writer
Okay
Take your time
Customer Reply
Thank you it worked
Jolene Haston
Jolene Haston Tech Expert & Writer
Great!
Do you have any additional questions I can help you with?
Customer Reply
No thanks
Jolene Haston
Jolene Haston Tech Expert & Writer
We are glad that you have resolved your issue using Howly!

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