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How can I Restart my Echo Gen 5
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Likewise
Do you want to perform a restart of Echo Gen 5?
Yes Please
Got you
To reset the Echo 5th Gen, please, try to press and hold the Action button for 25 seconds.
What is the Action Button
Can you see the button with a "dot"?
No I Have three buttons Mic Muter and Volume. One switch for camera
Okay, let me check, please
Okay,
Thank you
Sorry, do you have Echo Show Gen5 device?
Yes
Got you
Try to do the following, please:
- Unplug the power adapter from the device or the outlet and then plug it back in.
- Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds).
- When prompted, follow the on-screen instructions to set up your device.
Ok trying that method now
Okay
Take your time
Thank you it worked
Great!
Do you have any additional questions I can help you with?
No thanks
We are glad that you have resolved your issue using Howly!
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