Created: December 13, 2022

How can i fix my account i have purchesed

A premium dub and in hooking my new roku i entered the wromg email i changed it to *****@gmail.com but on my tv its trying to charge again
Last Edit: January 6, 2023
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Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
Same here
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
May I know the name of the service connected to your account in question?
Customer Reply
Windstream ,roku
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Got it.
Customer Reply
Peacock
Is nt acnologing it is me as i changed my email
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, for now, it is trying to charge you for a new Peacock, right?
Customer Reply
Have a subscription
Yes
New roku
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, are you able to log in to your Peacock account from another device?
Customer Reply
Yes my cell
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, which email you use for log in on Peacock?
Customer Reply
*****@gmail.com
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, have you tried to restart your TV and try to log in from the Tv one more time?
Customer Reply
I changed it from *****@yahoo.com
No
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, please turn it off for a few minutes and then try again
Customer Reply
Ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Take your time
Customer Reply
Ok its off
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, let's wait 3-5 minutes
Customer Reply
Ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Also, please unplug the main cord
Customer Reply
I have
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Nice
Thank you
Customer Reply
No problem
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Just 2-3 more minutes and then turn it on
Customer Reply
Ok its back on
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Alright, try to log in with new password now
Customer Reply
Ok
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Take your time
Customer Reply
Ok my old email wasbthe problem thankd
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
have you tried to log into your account?
Customer Reply
Yes im on it worked
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
Great!
Please let me know if you have any other questions and I'll be happy to clarify them for you!
Have you tried to log into your Peacock account?
1. Go to your account by clicking on Sign in at the top right corner of the website --> https://www.peacocktv.com/
2. Select "Forgot Password?"
3. Enter the email address that you used when you signed up for Peacock and click on Continue
Customer Reply
Its fixed thsnkd
Vitalii Yovko
Vitalii Yovko Tech Expert & Writer
You are welcome!
Is there anything else I can do for you today?

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