Updated: June 06, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

How can i fix my account i have purchesed

A premium dub and in hooking my new roku i entered the wromg email i changed it to *****@gmail.com but on my tv its trying to charge again

Short summary:

  1. Open a web browser on your computer or mobile device.
  2. Go to the Peacock website by typing "https://www.peacocktv.com/" in the address bar and press Enter.
  3. On the Peacock website, locate and click on the "Sign in" button at the top right corner of the page.
  4. If you have forgotten your password, click on the "Forgot Password?" link.
  5. A new page will appear asking you to enter the email address associated with your Peacock account. Enter the email address you used when you signed up for Peacock and click on "Continue" or a similar button.
  6. Check your email inbox for a message from Peacock. It should contain instructions on how to reset your password.
  7. Open the email from Peacock and follow the instructions provided to reset your password. This usually involves clicking on a password reset link or entering a new password directly in the email.
  8. Once you have reset your password, go back to the Peacock website.
  9. Click on the "Sign in" button again.
  10. Enter your email address (the one you just used to reset your password) and the new password you set.
  11. Click on the "Sign in" button or a similar button to log in to your Peacock account.
  12. You should now be logged in to your Peacock account and have access to your subscription and content.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

Same here

May I know the name of the service connected to your account in question?

Customer Replay

Windstream ,roku

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Customer Replay

Peacock
Is nt acnologing it is me as i changed my email

image

Alright, for now, it is trying to charge you for a new Peacock, right?

Customer Replay

Have a subscription
Yes
New roku

Alright, are you able to log in to your Peacock account from another device?

Customer Replay

Yes my cell

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Alright, which email you use for log in on Peacock?

Customer Replay

*****@gmail.com

Alright, have you tried to restart your TV and try to log in from the Tv one more time?

Customer Replay

I changed it from *****@yahoo.com
No

Alright, please turn it off for a few minutes and then try again

Customer Replay

Ok

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Take your time

Customer Replay

Ok its off

Alright, let's wait 3-5 minutes

Customer Replay

Ok

Also, please unplug the main cord

Customer Replay

I have

Nice
Thank you

Customer Replay

No problem

Just 2-3 more minutes and then turn it on

Customer Replay

Ok its back on

Alright, try to log in with new password now

Customer Replay

Ok

Take your time

Customer Replay

Ok my old email wasbthe problem thankd

have you tried to log into your account?

Customer Replay

Yes im on it worked

Top answer

Great!
Please let me know if you have any other questions and I'll be happy to clarify them for you!
Have you tried to log into your Peacock account?

  1. Go to your account by clicking on Sign in at the top right corner of the website --> https://www.peacocktv.com/
  2. Select "Forgot Password?"
  3. Enter the email address that you used when you signed up for Peacock and click on Continue
Customer Replay

Its fixed thsnkd

You are welcome!
Is there anything else I can do for you today?

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Comments

2 comments
Scout
Invalid Date
thanks a lot, you saved me!
Samuel Murphy
Invalid Date
Seriously, why do I have to reset my password every time? 😠

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