Updated: March 10, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

How can I clean a thumb smug-mark on the screen?

I have increased this mark by using a wet wipe

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
How to clear a smudge on my TV

image

Customer Replay

Try this way to clean your TV screen:

  1. Turn off and unplug your TV.
  2. First try using a dry, anti-static cloth and rubbing gently.
  3. Use water to lightly moisten a clean, soft, dry cloth, and then rub the
    screen gently. Do not let the water run down the screen or enter behind
    the screen frame.
  4. Wipe with a dry cloth after cleaning.


Important: Rub as gently as possible. LED screens can be damaged if you press too hard.
WARNING: Never use any type of window cleaner, alcohol, soap, scouring powder, or any cleanser that contains solvents. Never use abrasive pads or paper towels. These can scratch the screen causing permanent damage.

I cleaned my TV with a wet-wipe

Customer Replay

Did you wipe with a dry cloth after cleaning?

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Do I have to wait for the TV to get cold?

Customer Replay

It's not necessary. Your TV needs to be unplugged.

I have unplugged it. Now have the problem cannot see the smudge

Customer Replay

You can use a flashlight on your phone.

wiped it with a dry cloth smudge still there

Customer Replay

Now, re-do these steps, please:

  1. Use water to lightly moisten a clean, soft, dry cloth, and then rub the
    screen gently. Do not let the water run down the screen or enter behind
    the screen frame.
  2. Wipe with a dry cloth after cleaning.
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YES I am cleaning and replying to you

Customer Replay

Tell me once it's done, please.

Have wiped with a wet cloth and wiped again with a dry one. Still smeary

Customer Replay

Do you have a micro-fiber cloth?

Customer Replay

Good.

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Going to get it now

Customer Replay

When you get it, repeat these steps again, please:

  1. First try using a dry, anti-static cloth and rubbing gently.
  2. Use water to lightly moisten a clean, soft, dry cloth, and then rub the
    screen gently. Do not let water run down screen or enter behind screen
    frame.
  3. Wipe with a dry cloth after cleaning.

Put a torch on the TV and it look OK. Will have to wait until tomorrow when the sun shines on the TV

Customer Replay

Is there anything else I can do for you today?

Thank you very much ***** for your help and patience. Will tick "like" you! Goodbye

Customer Replay

Thank you very much!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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