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Having trouble with Just Play app can't cash out my winnings anymore
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
Ok my problem is The JUST PLAY APP IS NOT ACCEPTING MY PHOTO ANYMORE FOR SOME REASON THEREFORE I CAN'T CASH OUT TO MY PAYPAL ACCOUNT ANYMORE
Ok, got it.
Did you try to connect with JustPlay support ?
And how many times did JustPay reject your photo?
No I haven't don't know now
*****, what about my second question?
Five are six times with no luck
Are you sure that your photo is clear and you are clearly visible?
Yes
Ok, I understood.
- *****, go to this link:
https://help.justplay.com.au/en/collections/152879-getting-started - In the lower right corner, you will have a chat room where you can contact support
Ok thanks for your help
Do you have any additional questions I can help you with?
Not at this time. Thanks again for your help.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
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