Updated: April 03, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

Having trouble with Just Play app can't cash out my winnings anymore

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

Ok my problem is The JUST PLAY APP IS NOT ACCEPTING MY PHOTO ANYMORE FOR SOME REASON THEREFORE I CAN'T CASH OUT TO MY PAYPAL ACCOUNT ANYMORE

image

author

Ok, got it.
Did you try to connect with JustPlay support ?
And how many times did JustPay reject your photo?

Customer Replay

No I haven't don't know now

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author

*****, what about my second question?

Customer Replay

Five are six times with no luck

author

Are you sure that your photo is clear and you are clearly visible?

Customer Replay

Yes

author

Ok, I understood.

  1. *****, go to this link:
    https://help.justplay.com.au/en/collections/152879-getting-started
  2. In the lower right corner, you will have a chat room where you can contact support
Customer Replay

Ok thanks for your help

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author

Do you have any additional questions I can help you with?

Customer Replay

Not at this time. Thanks again for your help.

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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