Created: January 11, 2023

Getting oral message on desktop that computer is locked up

On screen is this number: *****. Is this a legitimate number to get help
Last Edit: January 11, 2023
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Jake Jeong
Jake Jeong Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jake Jeong
Jake Jeong Tech Expert & Writer
Nice to meet you, *****!
Can you tell me the exact text of an error?
Customer Reply
Do not restart or turn off the computer. This recipe website has been infected by a virus and it can cause serious damage to your computer
Jake Jeong
Jake Jeong Tech Expert & Writer
Does it have a message to contact Microsoft support?
Customer Reply
Yes. I contacted Google to see if it was a legimate number. Msg is to call support immediately
Jake Jeong
Jake Jeong Tech Expert & Writer
I suppose this is a scam. You have to ignore this message and you don't have to call this number. You have to run anti-virus scanning on your computer in order to get rid of this message.
Customer Reply
That was my assumption when I first saw the message
That's why I contacted you.
Jake Jeong
Jake Jeong Tech Expert & Writer
Do you have an anti-virus?
Customer Reply
Yes. Funny. I just ran it this morning. I'll run it again of course
Jake Jeong
Jake Jeong Tech Expert & Writer
You should ignore this error message, *****
And don't forget to scan your computer from time to time
Customer Reply
Thanks. I will scan right away
Jake Jeong
Jake Jeong Tech Expert & Writer
That's the right decision, *****!
Customer Reply
Disconnecting now. Thanks again
Jake Jeong
Jake Jeong Tech Expert & Writer
Do you have any additional questions I can help you with?
Customer Reply
No
Jake Jeong
Jake Jeong Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Customer Reply
You too

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