Updated: March 21, 2023
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by Jake Jeong
Tech Expert & Writer
1008 resolved issues
Verified Expert in:
Tablets, Gadgets, Apps, Smart TV issues

Getting oral message on desktop that computer is locked up

On screen is this number: *****. Is this a legitimate number to get help

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me the exact text of an error?

Customer Replay

Do not restart or turn off the computer. This recipe website has been infected by a virus and it can cause serious damage to your computer

Does it have a message to contact Microsoft support?

Customer Replay

Yes. I contacted Google to see if it was a legimate number. Msg is to call support immediately

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I suppose this is a scam. You have to ignore this message and you don't have to call this number. You have to run anti-virus scanning on your computer in order to get rid of this message.

Customer Replay

That was my assumption when I first saw the message
That's why I contacted you.

Do you have an anti-virus?

Customer Replay

Yes. Funny. I just ran it this morning. I'll run it again of course

You should ignore this error message, *****
And don't forget to scan your computer from time to time

Customer Replay

Thanks. I will scan right away

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That's the right decision, *****!

Customer Replay

Disconnecting now. Thanks again

Do you have any additional questions I can help you with?

Customer Replay


Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay

You too

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