Created: January 13, 2023

Forgot my pin number roku

How can I find my pin?
Last Edit: January 13, 2023
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Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
Didnt know what to do. Tried to setup another account didnt work.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Are you able to log in to your Roku account, *****?
Customer Reply
No cant remember password either. Just havent tried to add anything to it. I was trying to add HBO Max
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
In order to change your PIN, you should log in to your account first. Let's try to reset your password, *****
Customer Reply
Okay
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Please follow my instruction:
- Go to my.roku.com/password/reset, enter your email and select Submit.
- Roku will send a password reset email with a link Is everything clear with the provided instruction?
Customer Reply
Yes trying to reset now
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Keep me updated, *****
Customer Reply
It is reset, now what
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Then you should log in and change your PIN. Here is how you can do it:
1. Go to my.roku.com in a web browser and sign into your account.
2. In the PIN preference section, you can see your current PIN preferences. If you've never set up a PIN before, it should say that a PIN is not required to make purchases, and a PIN isn't required to view content.
3. Click Update.

4. If your PIN settings are currently turned off, you'll need to select Always require a PIN to make purchases and add items from the Channel Store or Always require a PIN to make purchases.

5. Enter your desired PIN and verify it. Both fields must match exactly.
Customer Reply
Yes. Just created a new pin. Going to see if it works.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Hope it works, *****!
Customer Reply
Still says invalid pin code
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Are you trying to enter PIN on tv?
Customer Reply
Yes
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Please restart your TV and try once again, *****.
Customer Reply
Trying that now. Thank you for your patience
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
No worries. I'm here to help you, *****
Customer Reply
It works. Thank you so much!
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
Awesome, *****!
Do you have any additional questions I can help you with?
Customer Reply
No we are good now.
Anton Hrytsaienko
Anton Hrytsaienko Tech Expert & Writer
I am so pleased to see your issue got resolved!

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