Updated: March 21, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

Forgot my pin number roku

How can I find my pin?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

Didnt know what to do. Tried to setup another account didnt work.

Are you able to log in to your Roku account, *****?


Customer Replay

No cant remember password either. Just havent tried to add anything to it. I was trying to add HBO Max

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In order to change your PIN, you should log in to your account first. Let's try to reset your password, *****

Customer Replay


Please follow my instruction:

  • Go to my.roku.com/password/reset, enter your email and select Submit.
  • Roku will send a password reset email with a link Is everything clear with the provided instruction?
Customer Replay

Yes trying to reset now

Keep me updated, *****

Customer Replay

It is reset, now what

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Then you should log in and change your PIN. Here is how you can do it:

  1. Go to my.roku.com in a web browser and sign into your account.
  2. In the PIN preference section, you can see your current PIN preferences. If you've never set up a PIN before, it should say that a PIN is not required to make purchases, and a PIN isn't required to view content.
  3. Click Update.

Customer Replay
  1. If your PIN settings are currently turned off, you'll need to select Always require a PIN to make purchases and add items from the Channel Store or Always require a PIN to make purchases.

5. Enter your desired PIN and verify it. Both fields must match exactly.

Customer Replay

Yes. Just created a new pin. Going to see if it works.

Hope it works, *****!

Customer Replay

Still says invalid pin code

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Are you trying to enter PIN on tv?

Customer Replay


Please restart your TV and try once again, *****.

Customer Replay

Trying that now. Thank you for your patience

No worries. I'm here to help you, *****

Customer Replay

It works. Thank you so much!

Awesome, *****!
Do you have any additional questions I can help you with?

Customer Replay

No we are good now.

I am so pleased to see your issue got resolved!

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