Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
Didnt know what to do. Tried to setup another account didnt work.
Are you able to log in to your Roku account, *****?
No cant remember password either. Just havent tried to add anything to it. I was trying to add HBO Max
In order to change your PIN, you should log in to your account first. Let's try to reset your password, *****
Okay
Please follow my instruction:
Yes trying to reset now
Keep me updated, *****
It is reset, now what
Then you should log in and change your PIN. Here is how you can do it:
5. Enter your desired PIN and verify it. Both fields must match exactly.
Yes. Just created a new pin. Going to see if it works.
Hope it works, *****!
Still says invalid pin code
Are you trying to enter PIN on tv?
Yes
Please restart your TV and try once again, *****.
Trying that now. Thank you for your patience
No worries. I'm here to help you, *****
It works. Thank you so much!
Awesome, *****!
Do you have any additional questions I can help you with?
No we are good now.
I am so pleased to see your issue got resolved!
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