Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Didnt know what to do. Tried to setup another account didnt work.
Are you able to log in to your Roku account, *****?
Customer Reply
No cant remember password either. Just havent tried to add anything to it. I was trying to add HBO Max
In order to change your PIN, you should log in to your account first. Let's try to reset your password, *****
Customer Reply
Okay
Please follow my instruction:
- Go to my.roku.com/password/reset, enter your email and select Submit.
- Roku will send a password reset email with a link Is everything clear with the provided instruction?
- Go to my.roku.com/password/reset, enter your email and select Submit.
- Roku will send a password reset email with a link Is everything clear with the provided instruction?
Customer Reply
Yes trying to reset now
Keep me updated, *****
Customer Reply
It is reset, now what
Then you should log in and change your PIN. Here is how you can do it:
1. Go to my.roku.com in a web browser and sign into your account.
2. In the PIN preference section, you can see your current PIN preferences. If you've never set up a PIN before, it should say that a PIN is not required to make purchases, and a PIN isn't required to view content.
3. Click Update.
4. If your PIN settings are currently turned off, you'll need to select Always require a PIN to make purchases and add items from the Channel Store or Always require a PIN to make purchases.
5. Enter your desired PIN and verify it. Both fields must match exactly.
1. Go to my.roku.com in a web browser and sign into your account.
2. In the PIN preference section, you can see your current PIN preferences. If you've never set up a PIN before, it should say that a PIN is not required to make purchases, and a PIN isn't required to view content.
3. Click Update.
4. If your PIN settings are currently turned off, you'll need to select Always require a PIN to make purchases and add items from the Channel Store or Always require a PIN to make purchases.
5. Enter your desired PIN and verify it. Both fields must match exactly.
Customer Reply
Yes. Just created a new pin. Going to see if it works.
Hope it works, *****!
Customer Reply
Still says invalid pin code
Are you trying to enter PIN on tv?
Customer Reply
Yes
Please restart your TV and try once again, *****.
Customer Reply
Trying that now. Thank you for your patience
No worries. I'm here to help you, *****
Customer Reply
It works. Thank you so much!
Awesome, *****!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No we are good now.
I am so pleased to see your issue got resolved!
No comments yet...
Comments