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Existing subscriber trying to log-in directly
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me, which app are you trying to log in to on your TV?
Can't seem to acess Fox Nation on my compouter even though I am a fully paid sbuscriber. Have done so on this same TV many times before, but not for about a month. Nowit asks mefor info as if I were not an existing subscriber.
Understood, and could you tell me, for which information do they ask you for?
I'll have to go start up that computer and get it exact. Can you wait a fewminutes?
Of course, take your time :)
OK
I'll be waiting :)
When I click on Fox Nation it presents a screen that asks me to Join Fox Nation for Free or it asks me to Log in. Gives me 2 choices, WEB Browser OR TV Remote.
Noted, and you're trying to log in with your computer, correct?
Chose the TV remote and keyed in my email address and Password, Toldme the Password was not correct, trid that again, same thing. Then asked me to change my passpwe=ord which I did but then it told me that passwrod which ws different than the fir was alsonot correct. So I threw up my hands and came back to you.
No worries :) Let's try to reset your password once again and then you'll try to log in to the account. Just a moment, please, I'll provide you with further instructions
Also, could you tell me the email address you're using for your Fox Nation account?
*****@amtrav.com
Please, try following these instructions:
- Visit https://nation.foxnews.com/ and click Log In at the top right corner of your screen
- Click Forgot Password under the Sign In button.
You will be prompted to enter in the email address, type in *****@amtrav.com - Check the inbox of your email for a "reset your password" email from Fox Nation
- Open the email and follow the link in it. After that, you'll see a "reset your password" page, please, type in the password that you can save somewhere
Please, keep me posted. If anything seems unclear, don't be afraid to ask :)
I did that and now it asks me to sign in OR with Sign in with TV Provider
Click the "Sign in"
OK, that connectedme with Fox Nation on my computer. Will that now work on my Samsung TV? (same one I have used before)
On the Samsung TV you'll have to do the same process. Could you please open the Fox Nation app?
OK, but again give me a few mintes to go downstairs.
Of course, take your time :)
OK I got thru on my TV. Thx. Will I have to log-in that way each time?
No, you won't have to do this every time. Once you log in on your TV, you'll stay in your account unless you change the password to your account
Great. Again thank you and have a good rest of your evening. LOgging off.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Nope. YOU made my day (or evening )
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one! :)
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