Created: January 12, 2023

Can’t sign in to paramount plus service for first time

Last Edit: January 12, 2023
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Peter Davis
Peter Davis Tech Expert & Writer
Hello, thank you for contacting Ask-Crew! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Peter Davis
Peter Davis Tech Expert & Writer
Nice to meet you, *****!
Could you specify the name of the service?
Customer Reply
Doesn’t like password so I reset and go a new password still can’t sign in on tv. Help
comcaSt
why can’t I get paramount plus on tvParamount Plus
Peter Davis
Peter Davis Tech Expert & Writer
Could you tell me which device you use for the Paramount+?
Customer Reply
Tv
Peter Davis
Peter Davis Tech Expert & Writer
Do you have the Paramount app on your phone?
Customer Reply
not yet
Peter Davis
Peter Davis Tech Expert & Writer
In this case, you can use the mobile browser to reset your password for Paramount+.
Customer Reply
i did reset a new password on my phone. But on tv sign in it didn’t accept it
Peter Davis
Peter Davis Tech Expert & Writer
Did you reset it through the Paramount+ website?
Customer Reply
No on my phone. I didn’t want another charge on my Comcast Xfinity bill.
Should I get the app
i wanted it separate
Peter Davis
Peter Davis Tech Expert & Writer
Do you mean the Paramount app?
Customer Reply
yes.
Paramount plus app
Peter Davis
Peter Davis Tech Expert & Writer
Yes, can you download it, please?
Customer Reply
okay be right back.
Peter Davis
Peter Davis Tech Expert & Writer
Okay, thank you.
Customer Reply
How do I sign in to paramount plus on my tv??
Peter Davis
Peter Davis Tech Expert & Writer
Do you have an app on it?
Customer Reply
yes. Thru Comcast service I’m in the tv app now.
Peter Davis
Peter Davis Tech Expert & Writer
Do you have an account with Paramount already?
Customer Reply
I just created one with one free week then 9.99/mo. Today was to begin using it
Peter Davis
Peter Davis Tech Expert & Writer
Do you see Sign in option in the Paramount app?
Customer Reply
yes
Peter Davis
Peter Davis Tech Expert & Writer
Click on it and use your account info you created when were making account.
Customer Reply
i tried that. It didn’t work. The app shows on my tv or on the web. I selected on my tv and entered email and password.
Peter Davis
Peter Davis Tech Expert & Writer
And what happens after?
Customer Reply
Nothing it saying forgot password so after a couple of try’s I went through the steps to create a new password still nothing
Peter Davis
Peter Davis Tech Expert & Writer
What happened when you tried to create new password?
Customer Reply
I followed the steps said it was good. Nothing. Oops I’m in. Hold on a minute
Peter Davis
Peter Davis Tech Expert & Writer
I will. Let me know what happens after.
Customer Reply
I guess I’m good. Selected a show and it logging in. Thanks for your help
Peter Davis
Peter Davis Tech Expert & Writer
I am happy to hear that!
Is there anything else I can do for you today?
Customer Reply
No.
Peter Davis
Peter Davis Tech Expert & Writer
I am so pleased to see your issue got resolved!
Customer Reply
Thanks again
Peter Davis
Peter Davis Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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