Hello, thank you for contacting Ask-Crew! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Could you specify the name of the service?
Could you specify the name of the service?
Customer Reply
Doesn’t like password so I reset and go a new password still can’t sign in on tv. Help
comcaSt
why can’t I get paramount plus on tv
comcaSt
why can’t I get paramount plus on tv
Could you tell me which device you use for the Paramount+?
Customer Reply
Tv
Do you have the Paramount app on your phone?
Customer Reply
not yet
In this case, you can use the mobile browser to reset your password for Paramount+.
Customer Reply
i did reset a new password on my phone. But on tv sign in it didn’t accept it
Did you reset it through the Paramount+ website?
Customer Reply
No on my phone. I didn’t want another charge on my Comcast Xfinity bill.
Should I get the app
i wanted it separate
Should I get the app
i wanted it separate
Do you mean the Paramount app?
Customer Reply
yes.
Paramount plus app
Paramount plus app
Yes, can you download it, please?
Customer Reply
okay be right back.
Okay, thank you.
Customer Reply
How do I sign in to paramount plus on my tv??
Do you have an app on it?
Customer Reply
yes. Thru Comcast service I’m in the tv app now.
Do you have an account with Paramount already?
Customer Reply
I just created one with one free week then 9.99/mo. Today was to begin using it
Do you see Sign in option in the Paramount app?
Customer Reply
yes
Click on it and use your account info you created when were making account.
Customer Reply
i tried that. It didn’t work. The app shows on my tv or on the web. I selected on my tv and entered email and password.
And what happens after?
Customer Reply
Nothing it saying forgot password so after a couple of try’s I went through the steps to create a new password still nothing
What happened when you tried to create new password?
Customer Reply
I followed the steps said it was good. Nothing. Oops I’m in. Hold on a minute
I will. Let me know what happens after.
Customer Reply
I guess I’m good. Selected a show and it logging in. Thanks for your help
I am happy to hear that!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No.
I am so pleased to see your issue got resolved!
Customer Reply
Thanks again
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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