Updated: May 09, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

Paramount plus won't sign in for first time

Short summary:

  1. Download the Paramount+ app on your TV.
  2. Create an account with Paramount+ using the app on your phone.
  3. Sign in to your account on the Paramount+ app on your TV using your account information.
  4. If you are unable to sign in using your new password, try resetting your password through the Paramount+ website.

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Could you specify the name of the service?

Customer Replay

why can’t I get paramount plus on tv


Could you tell me which device you use for the Paramount+?

Customer Replay


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Do you have the Paramount app on your phone?

Customer Replay

not yet

Top answer

In this case, you can use the mobile browser to reset your password for Paramount+.

Customer Replay

i did reset a new password on my phone. But on tv sign in it didn’t accept it

Did you reset it through the Paramount+ website?

Customer Replay

No on my phone. I didn’t want another charge on my Comcast Xfinity bill. Should I get the app i wanted it separate

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Do you mean the Paramount app?

Customer Replay

yes. Paramount plus app

Yes, can you download it, please?

Customer Replay

okay be right back.

Okay, thank you.

Customer Replay

How do I sign in to paramount plus on my tv??

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Do you have an app on it?

Customer Replay

yes. Thru Comcast service I’m in the tv app now.

Do you have an account with Paramount already?

Customer Replay

I just created one with one free week then 9.99/mo. Today was to begin using it

Do you see Sign in option in the Paramount app?

Customer Replay


Click on it and use your account info you created when were making account.

Customer Replay

i tried that. It didn’t work. The app shows on my tv or on the web. I selected on my tv and entered email and password.

And what happens after?

Customer Replay

Nothing it saying forgot password so after a couple of try’s I went through the steps to create a new password still nothing

What happened when you tried to create new password?

Customer Replay

I followed the steps said it was good. Nothing.

Oops I’m in. Hold on a minute

I will. Let me know what happens after.

Customer Replay

I guess I’m good. Selected a show and it logging in. Thanks for your help

I am happy to hear that! Is there anything else I can do for you today?

Customer Replay


I am so pleased to see your issue got resolved!

Customer Replay

Thanks again

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Wyatt Garcia
Invalid Date
🤗 You guys are the best! Thank you for always being so helpful.
Invalid Date
Paramount needs to fix their sign-in process 😒

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