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Paramount plus won't sign in for first time
Short summary:
- Download the Paramount+ app on your TV.
- Create an account with Paramount+ using the app on your phone.
- Sign in to your account on the Paramount+ app on your TV using your account information.
- If you are unable to sign in using your new password, try resetting your password through the Paramount+ website.
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Could you specify the name of the service?
why can’t I get paramount plus on tv
Could you tell me which device you use for the Paramount+?
Tv
Do you have the Paramount app on your phone?
not yet
In this case, you can use the mobile browser to reset your password for Paramount+.
i did reset a new password on my phone. But on tv sign in it didn’t accept it
Did you reset it through the Paramount+ website?
No on my phone. I didn’t want another charge on my Comcast Xfinity bill. Should I get the app i wanted it separate
Do you mean the Paramount app?
yes. Paramount plus app
Yes, can you download it, please?
okay be right back.
Okay, thank you.
How do I sign in to paramount plus on my tv??
Do you have an app on it?
yes. Thru Comcast service I’m in the tv app now.
Do you have an account with Paramount already?
I just created one with one free week then 9.99/mo. Today was to begin using it
Do you see Sign in option in the Paramount app?
yes
Click on it and use your account info you created when were making account.
i tried that. It didn’t work. The app shows on my tv or on the web. I selected on my tv and entered email and password.
And what happens after?
Nothing it saying forgot password so after a couple of try’s I went through the steps to create a new password still nothing
What happened when you tried to create new password?
I followed the steps said it was good. Nothing.
Oops I’m in. Hold on a minute
I will. Let me know what happens after.
I guess I’m good. Selected a show and it logging in. Thanks for your help
I am happy to hear that! Is there anything else I can do for you today?
No.
I am so pleased to see your issue got resolved!
Thanks again
