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Cannot turn on the heater, most importantly, also some of the other features
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Were those features working before?
don’t know. This fireplace is new to me and I do have the instruction booklet
I see. Was it bought brand new?
yes
Got you!
Did you connect all the wiring?
it was professionally installed
Oh, I see, thank you!
Do you have a remote control for this fireplace?
yes
Noted.
Does it respond, when you press the fire button?
And could you please follow these steps:
- Turn the unit off and unplug the unit for 5 minutes.
- Plug back in and turn on the unit.
- Turn off a circuit breaker that supplies electricity to the unit and wait 5 minutes.
- Flip the circuit breaker back on.
i can turn turn it on with little trouble, but when I try to execute its features I am not able to execute them. It seems to be slow reacting to the remote commands
Noted.
Okay, give me some to complete these tasks.
Also, try this:
- Change the battery for the remote control.
- Check to make sure the master switch is turned on.
Thank you, please, keep me tuned if there will appear any issues or additional questions!
Okay, I did everything
Did it work, *****?
I turned it on, but still no heat
Touch the Fire icon button once to activate the heater at its low level (the icon will light up) to activate the heater at its low level (700W). Touch the button once more to active the heater at its high level (1350W). When set in high level, touch the button once again to deactivate the heater.
I think I got to work, finally. I learned to press the remote
Are you sure it's working properly, *****?
thanks for the help
You're always welcome!
Is there anything else I can do for you today?
no
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Bye
Good bye! :)
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