Cannot tenner my e mail password

Nice to meet you, *****!
May I have the name of the service you are referring to?

Which exact company, *****? Gmail, Hotmail or something else?

Do this:

1. Navigate to the Reset your password page.https://account.live.com/password/reset
2. From the list of reasons select the appropriate reason and click Next.
3. In the provided box, input your recovery email address (email used during registration).
4. Fill in the verification characters (figures and/or letters).
5. Click on the Next
6. After this, you’ll receive a verification code via the provided email address or phone number.
7. Input the verification code in the appropriate box and submit an entry.
8. Reset and generate a new password.

Did it work?

You're welcome!
Is there perhaps anything else I can do for you today?