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Cannot open an account
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What account you can't open?
A Payoneer account, I do not receive a txt or phone call
Is that your first time creating an account?
As far as I remember
Are you sure, that the phone you have provided is typed correctly?
yes
How many times you have tried to request the code?
5
Got it.
Okay, can I ask you, are you using an app or a website to create your account?
website
Got it, I will need you to refresh the page completely and start all over again. With putting your information, etc.
Just done that, I think I now know why. Lost my old phone & have new one with new Ph No.
Are you putting in your old phone number or a new one?
No idea what Ph No I signed up with, must have been years ago
I'm sorry, so you don't create an account, you already have one?
I said before I was not sure.
Noted.
Right now, are you putting in your new phone number?
yes I was, as I do not know what the old Ph No was
Got it. Can I ask, can you receive any other SMS, calls?
yes
Thank you!
In 10 minutes I have an apportionment to go to.
Please, reboot your phone and then try to log in again using your new phone number
Thank you, that worked. Cheers
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks, have a great day, cheers
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