Updated: March 27, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

Cannot open an account

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What account you can't open?

Customer Replay

A Payoneer account, I do not receive a txt or phone call


Is that your first time creating an account?

Customer Replay

As far as I remember

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Are you sure, that the phone you have provided is typed correctly?

Customer Replay


How many times you have tried to request the code?

Customer Replay


Got it.
Okay, can I ask you, are you using an app or a website to create your account?

Customer Replay


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Got it, I will need you to refresh the page completely and start all over again. With putting your information, etc.

Customer Replay

Just done that, I think I now know why. Lost my old phone & have new one with new Ph No.

Are you putting in your old phone number or a new one?

Customer Replay

No idea what Ph No I signed up with, must have been years ago

I'm sorry, so you don't create an account, you already have one?

Customer Replay

I said before I was not sure.

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Right now, are you putting in your new phone number?

Customer Replay

yes I was, as I do not know what the old Ph No was

Got it. Can I ask, can you receive any other SMS, calls?

Customer Replay


Thank you!

Customer Replay

In 10 minutes I have an apportionment to go to.

Please, reboot your phone and then try to log in again using your new phone number

Customer Replay

Thank you, that worked. Cheers

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks, have a great day, cheers

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