Created: November 17, 2022

Can you please help me sign into my Xbox account

Last Edit: November 17, 2022
Ivy Davis
Ivy Davis Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Ivy Davis
Ivy Davis Tech Expert & Writer
Nice to meet you, *****!
May I ask what happens when you try to sign in to your account?
Customer Reply
I select my email then type in my password and it brings me back to the home screen not into the game
Ivy Davis
Ivy Davis Tech Expert & Writer
*****, can you please tell me when did the issue first start? When was the last time you were able to log into your account normally?
Customer Reply
August 2022
Ivy Davis
Ivy Davis Tech Expert & Writer
I see. What have you tried to get into the account so far?
Customer Reply
The sign in
i cannot get into my account
as soon as I click on my games it says you must sign in
I try and it doesn’t work
Ivy Davis
Ivy Davis Tech Expert & Writer
Are you having issues signing only when you want to play a game?
Can you log in via computer or phone, for example?
Customer Reply
no I cannot get in the account
Ivy Davis
Ivy Davis Tech Expert & Writer
I see, have you tried resetting the password to the account?
Customer Reply
yes tried but we can try again
Ivy Davis
Ivy Davis Tech Expert & Writer
Of course.
1. Go to Reset your password by the link below and enter your email address.
https://account.live.com/password/reset
2. Choose where you’d like to be sent a security code Changed password
Customer Reply
ok I will try again
Ivy Davis
Ivy Davis Tech Expert & Writer
Very well! Now ty to log in :)
Customer Reply
omg it works!
Thank you so much!
Ivy Davis
Ivy Davis Tech Expert & Writer
Yay, glad to hear that! :)
Must've been the password, then.
Customer Reply
Yes thank you!!!!