Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
May I ask what happens when you try to sign in to your account?
I select my email then type in my password and it brings me back to the home screen not into the game
*****, can you please tell me when did the issue first start? When was the last time you were able to log into your account normally?
I see. What have you tried to get into the account so far?
The sign in
i cannot get into my xbox account
as soon as I click on my games it says you must sign in
I try and it doesn’t work
Are you having issues signing only when you want to play a game?
Can you log in via computer or phone, for example?
no I cannot get in the account
I see, have you tried resetting the password to the account?
yes tried but we can try again
ok I will try again
Very well! Now ty to log in :)
omg it works!
Thank you so much!
Yay, glad to hear that! :)
Must've been the password, then.
Yes thank you!!!!
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