Updated: April 13, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

Can you please help me sign into my Xbox account

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
May I ask what happens when you try to sign in to your account?

Customer Replay

I select my email then type in my password and it brings me back to the home screen not into the game

*****, can you please tell me when did the issue first start? When was the last time you were able to log into your account normally?

Customer Replay

August 2022

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I see. What have you tried to get into the account so far?

Customer Replay

The sign in
i cannot get into my xbox account
as soon as I click on my games it says you must sign in
I try and it doesn’t work


Are you having issues signing only when you want to play a game?
Can you log in via computer or phone, for example?

Customer Replay

no I cannot get in the account

I see, have you tried resetting the password to the account?

Customer Replay

yes tried but we can try again

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Of course.

  1. Go to Reset your password by the link below and enter your email address.
  2. Choose where you’d like to be sent a security code Changed password
Customer Replay

ok I will try again

Very well! Now ty to log in :)

Customer Replay

omg it works!
Thank you so much!

Yay, glad to hear that! :)
Must've been the password, then.

Customer Replay

Yes thank you!!!!

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