Updated: April 27, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

Can’t get Paramount or Paramount + using my Fire Stick

I have been able to use the Paramount and Fire Stick for the last 90 days now it will not let me on

Short summary:

  1. On your Fire Stick home screen, use the main menu to search for the Paramount app.
  2. Select the app and check for the "update" option. If it is available, click on "update."
  3. If the app does not update or you are unable to access the app, click on the settings button on your home screen.
  4. Navigate to "Applications" and click on "Appstore."
  5. Click on "Automatic Updates" to turn it ON. Wait for one minute and restart your TV.
  6. Turn your TV back on and check if the app has been updated. If it has not, go back to "Settings" and select "Applications."
  7. Select "Manage Installed Applications" and find the Paramount app.
  8. Check for the "update" option and click on it if it is available.
  9. Once the app has been updated, you should be able to access it and watch your desired channels.

Hello, thank you for using Howly.
Can you please tell me, do you see any error messages when you open your Paramount app?


Customer Replay

No it just keeps saying I need to Download

Would be really helpful if you could provide me with a photo of what you see.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpeg
Type: image/jpeg
Size: 3235590

Have you clicked on the "update" option?

Customer Replay

Yes and it will go back to the Home Screen

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Got it! Can you please tell me, what is your TV brand?

Customer Replay


  1. Use the main menu on your Fire TV device to search for apps. Search for the Paramount app.
  2. Select the app and check for the "update" option.
Customer Replay

It keeps saying Update is available and it doesn’t let me go to any kind of channel

Are you stuck on the screen that you sent me?

Customer Replay


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  1. On your home screen, click on the settings button.
  2. Navigate to Applications.
  3. Click on Appstore.
  4. Click on Automatic Updates to turn it ON. After that, wait for 1 minute and restart your TV, please.
Customer Replay

Still waiting on TV after I shut it off

Can you please turn it on now and check, if the app was updated?

Customer Replay

no it did not update

Top answer
  1. Go to Settings on your Fire TV device.
  2. Select Applications.
  3. Select Manage Installed Applications.
  4. Select the Paramount app and check for the "update" option.

If you don't see it, please, let me know.

Customer Replay

Ok I’ve got it now thanks

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I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

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