Updated: March 23, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

Can I get a Netflix Decoder to watch on my TV

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please tell me, do you have an account created on Netflix?

image

Customer Replay

Not yet

You need to create an account

Customer Replay

Once I create an account can I watch Netflix on my TV

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Of course

Customer Replay

Can you help me create an account please

  1. Visit netflix.com/signup.
  2. Choose the plan that's right for you. You can downgrade or upgrade at anytime.
  3. Create an account by entering your email address and creating a password.
  4. Enter a payment method.
  5. That's it 😊
Customer Replay

I will do that now. Can you wait while I do it

Sure, take your time

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I have created an account
What do I do next

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Great, did you enter your payment method?

Customer Replay

Yes

Then you're set!

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What do I do Now

Do you see the Netflix app installed on your TV?

Customer Replay

No

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Have you tried looking for it in your Apps on the TV?

Customer Replay

Please wait

Take your time

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My TV is not a smart TV and it doesn't seem to have any apps

Can you please specify both the brand and the model of your TV?

Customer Replay

Samsung PS43E450A1MXRD

Got it, does your remote have a "Netflix" or a "Smart Hub" button? Please inspect closely

Customer Replay

It has a SMART HUB button

Great! Press the Smart Hub button.

Customer Replay

It has channel list media play schedule manager source

Can you send me a picture of that please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Please wait, I will be a few minutes

Sure, take your time

Customer Replay

Visitor uploaded: image.JPG
Type: image/jpeg
Size: 697800
picture sent

Ok, instead go to your Home screen. Do you see Internet from the Home screen?

Customer Replay

No

Press the Home button. Do you see an "Apps" icon/menu?

Customer Replay

No

Please send an image of what do you see in the Home menu

Customer Replay

Visitor uploaded: image.JPG
Type: image/jpeg
Size: 784737
pix sent
My son had netflix on this TV and it needed a little box to connect with Netflix

Is the box connected to the TV?

Customer Replay

It was when he was usung Netflix

Can you connect it now?

Customer Replay

No I don't have it. He took it away

If you don't have a smart TV, you can use a streaming device like Chromecast, Roku or Firestick to stream movies and series on Netflix on your TV. Do you have any of these or similar you can use?

Customer Replay

No. Can Netflix supply one of these devices with instructions

No, because Netflix is not affiliated with these services

Customer Replay

Where do I go now

You'd need 1 of these devices to stream Netflix to a non-smart TV

Customer Replay

Where Do I get one

You can ask your son to return it or order one from their official sites like Amazon. If you can tell me which one you'd like to order I can guide you through the purchase

Customer Replay

Firestick

Do you have an Amazon account?

Customer Replay

NO

You'd need to have an Amazon account to order their TV Firestick. Would you like help with setting that up?

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Is one of the others available in New Zealand

Customer Replay

I will get this box. Please can you give me an email address so I can get back to you.

Sure, we're available at help@howly.com

Customer Replay

Thank you.

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No Thank you

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

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