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Can I get a Netflix Decoder to watch on my TV
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please tell me, do you have an account created on Netflix?
Not yet
You need to create an account
Once I create an account can I watch Netflix on my TV
Of course
Can you help me create an account please
- Visit netflix.com/signup.
- Choose the plan that's right for you. You can downgrade or upgrade at anytime.
- Create an account by entering your email address and creating a password.
- Enter a payment method.
- That's it 😊
I will do that now. Can you wait while I do it
Sure, take your time
I have created an account
What do I do next
Great, did you enter your payment method?
Yes
Then you're set!
What do I do Now
Do you see the Netflix app installed on your TV?
No
Have you tried looking for it in your Apps on the TV?
Please wait
Take your time
My TV is not a smart TV and it doesn't seem to have any apps
Can you please specify both the brand and the model of your TV?
Samsung PS43E450A1MXRD
Got it, does your remote have a "Netflix" or a "Smart Hub" button? Please inspect closely
It has a SMART HUB button
Great! Press the Smart Hub button.
It has channel list media play schedule manager source
Can you send me a picture of that please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Please wait, I will be a few minutes
Sure, take your time
Visitor uploaded: image.JPG
Type: image/jpeg
Size: 697800
picture sent
Ok, instead go to your Home screen. Do you see Internet from the Home screen?
No
Press the Home button. Do you see an "Apps" icon/menu?
No
Please send an image of what do you see in the Home menu
Visitor uploaded: image.JPG
Type: image/jpeg
Size: 784737
pix sent
My son had netflix on this TV and it needed a little box to connect with Netflix
Is the box connected to the TV?
It was when he was usung Netflix
Can you connect it now?
No I don't have it. He took it away
If you don't have a smart TV, you can use a streaming device like Chromecast, Roku or Firestick to stream movies and series on Netflix on your TV. Do you have any of these or similar you can use?
No. Can Netflix supply one of these devices with instructions
No, because Netflix is not affiliated with these services
Where do I go now
You'd need 1 of these devices to stream Netflix to a non-smart TV
Where Do I get one
You can ask your son to return it or order one from their official sites like Amazon. If you can tell me which one you'd like to order I can guide you through the purchase
Firestick
Do you have an Amazon account?
NO
You'd need to have an Amazon account to order their TV Firestick. Would you like help with setting that up?
Is one of the others available in New Zealand
You can order a Chromecast, here's one in one of the NZ online stores that I found: https://www.harveynorman.co.nz/networking-smart-home-and-home-phones/networking/chromecast-and-streaming/google-chromecast-2018.html
I will get this box. Please can you give me an email address so I can get back to you.
Sure, we're available at help@howly.com
Thank you.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No Thank you
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
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