Created: November 24, 2022

Apple devices can’t send emails

Last Edit: November 24, 2022
Jolene Haston
Jolene Haston Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jolene Haston
Jolene Haston Tech Expert & Writer
Nice to meet you, *****!
What Apple device are you using? And what mailbox app do you use?
Customer Reply
I use two iPhone and 2 iPads and I use Mail on each
Jolene Haston
Jolene Haston Tech Expert & Writer
Do you have the same email address on all your devices?
Customer Reply
Yes and I can receive mail on all devices
Jolene Haston
Jolene Haston Tech Expert & Writer
Understood
Customer Reply
I also have a PC which uses outlook and it can send and receive OK
Jolene Haston
Jolene Haston Tech Expert & Writer
Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them to you!
1. Access your iPhone settings.
2. Tap on “Mail“ to access your mail settings.
3. Tap on “Accounts“.
4. Tap on the affected email account.
5. Tap on the email account again on the next screen.
6. Tap on “SMTP” in the OUTGOING MAIL SERVER section.
7. Tap on the first field list in the PRIMARY SERVER section (it should say “On” to the right).
8. Make sure that the full email address for this account is listed in the “User Name“ field.
9. Retype your password in the “Password” field (even if a password is already entered).
10. Tap “Done” in the top right corner.
Customer Reply
I don't know if there should be a login and password and which one it is.
Jolene Haston
Jolene Haston Tech Expert & Writer
Please enter your email address and password there in the fields.
Customer Reply
I did and it told me it was incorrect
Jolene Haston
Jolene Haston Tech Expert & Writer
Are you sure that the password is correct?
Customer Reply
no
Jolene Haston
Jolene Haston Tech Expert & Writer
What is your email address, *****?
Customer Reply
*****@idandldhutchison.com.au
Jolene Haston
Jolene Haston Tech Expert & Writer
Could you try to log out and log in back to your email account?
Customer Reply
When I look at my Outlook setup I believe there is no login and password on the outgoing server
I don't login to and email account
Jolene Haston
Jolene Haston Tech Expert & Writer
Launch Settings on iPhone.
Go to the Mail menu.
Enable Mobile Data and close the app.
What do you mean by you don't log in?
Customer Reply
If I go to webmail I use the login and password i put in.
I have outlook setup on my PC and I simply open Outlook.
or on my iPhone I press Mail.
Jolene Haston
Jolene Haston Tech Expert & Writer
On your iPhone, go to Settings > Mail, then tap Accounts.
Tap the email account that you want to remove.
Tap Delete Account.
Add your account again.
What do you see when you press Mail on your iPhone?
Customer Reply
Outlook with a list of emails in my inbox
Jolene Haston
Jolene Haston Tech Expert & Writer
Do you use Outlook or Mail app on your iPhone?
Customer Reply
When tap Mail it says outlook.
Jolene Haston
Jolene Haston Tech Expert & Writer
What else do you see?
Customer Reply
My inbox
Jolene Haston
Jolene Haston Tech Expert & Writer
Ok, so you use the Mail app, correct?

Is your App's icon look like in the picture above?
Customer Reply
I don't know the icon says mail but when I go in it says outlook. So I suppose it is outlook
Jolene Haston
Jolene Haston Tech Expert & Writer
*****, please check my picture above
Customer Reply
There is no picture above just mail.png
Jolene Haston
Jolene Haston Tech Expert & Writer
Click on this text, please
On the "mail.png" above
Customer Reply
Yes that is it.
Jolene Haston
Jolene Haston Tech Expert & Writer
Understood
On your iPhone, go to Settings > Mail, then tap Accounts.
Tap on the email *****@idandldhutchison.com.au.
Tap Delete Account.
Add your account again.
Customer Reply
I have added an outlook account
Jolene Haston
Jolene Haston Tech Expert & Writer
Good. Could you try to send an email now?
Customer Reply
That worked. Thank you
Jolene Haston
Jolene Haston Tech Expert & Writer
Great!
Customer Reply
Bye
Jolene Haston
Jolene Haston Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No that is it
Jolene Haston
Jolene Haston Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Customer Reply
OK
Jolene Haston
Jolene Haston Tech Expert & Writer
🙂