Updated: April 03, 2023
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by Jolene Haston
Tech Expert & Writer
497 resolved issues
Verified Expert in:
Smartphones, Apps, 4G/5G issues, Mac issues

Apple devices can't send emails

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What Apple device are you using? And what mailbox app do you use?

Customer Replay

I use two iPhone and 2 iPads and I use Mail on each


Do you have the same email address on all your devices?

Customer Replay

Yes and I can receive mail on all devices

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Customer Replay

I also have a PC which uses outlook and it can send and receive OK

Could you, please follow the instructions I am going to send you, and let me know if any of the steps are not quite clear?
I'll be happy to clarify them for you!

  1. Access your iPhone settings.
  2. Tap on “Mail“ to access your mail settings.
  3. Tap on “Accounts“.
  4. Tap on the affected email account.
  5. Tap on the email account again on the next screen.
  6. Tap on “SMTP” in the OUTGOING MAIL SERVER section.
  7. Tap on the first field list in the PRIMARY SERVER section (it should say “On” to the right).
  8. Make sure that the full email address for this account is listed in the “User Name“ field.
  9. Retype your password in the “Password” field (even if a password is already entered).
  10. Tap “Done” in the top right corner.
Customer Replay

I don't know if there should be a login and password and which one it is.

Please enter your email address and password there in the fields.

Customer Replay

I did and it told me it was incorrect

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Are you sure that the password is correct?

Customer Replay


What is your email address, *****?

Customer Replay


Could you try to log out and log in back to your email account?

Customer Replay

When I look at my Outlook setup I believe there is no login and password on the outgoing server
I don't login to and email account

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  • Launch Settings on iPhone.
  • Go to the Mail menu.
  • Enable Mobile Data and close the app.

What do you mean by you don't log in?

Customer Replay

If I go to webmail I use the login and password i put in.
I have outlook setup on my PC and I simply open Outlook.
or on my iPhone I press Mail.

  • On your iPhone, go to Settings > Mail, then tap Accounts.
  • Tap the email account that you want to remove.
  • Tap Delete Account.
  • Add your account again.

What do you see when you press Mail on your iPhone?

Customer Replay

Outlook with a list of emails in my inbox

Do you use Outlook or Mail app on your iPhone?

Customer Replay

When tap Mail it says outlook.

What else do you see?

Customer Replay

My inbox

Ok, so you use the Mail app, correct?
Is your App's icon look like in the picture above?


Customer Replay

I don't know the icon says mail but when I go in it says outlook. So I suppose it is outlook

*****, please check my picture above

Customer Replay

There is no picture above just mail.png

Click on this text, please On the "mail.png" above

Customer Replay

Yes that is it.

Understood On your iPhone, go to Settings > Mail, then tap Accounts. Tap on the email *****@idandldhutchison.com.au. Tap Delete Account. Add your account again.

Customer Replay

I have added an outlook account

Good. Could you try to send an email now?

Customer Replay

That worked. Thank you

Customer Replay


I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No that is it

Thank you for chatting with us today! We are available 24/7, you can refer your questions anytime.

Customer Replay


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