iPhone stuck on the iTunes logo

Updated: February 28, 2023
6 min read
iPhone stuck on the iTunes logo
by Oleksandr Lazariev
Tech Expert & Writer
Checked by
Quality Control team

Users of smartphones and other mobile devices from Apple may encounter a situation when the iPhone is stuck on the iTunes logo. Most often, if the iPhone hangs and the iTunes program logo appears on its screen, it means that the device is running the firmware recovery process. In this case, it is enough to wait for some time until the iPhone updates the software, reboot, and work again.

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However, there are situations when the iPhone hangs up, the iTunes program logo appears on its display, the USB cable appears, and the device remains in this state for several hours. To help you cope with this problem yourself, we have analyzed the common causes of its occurrence and ways to fix it.

The iPhone is stuck in normal recovery mode

The main reason why your iPhone hangs on the iTunes logo is because of a software update. If you were installing new software products before your iPhone stopped working, you can do the following to solve the problem:

  • wait until the firmware recovery is finished and reboot the iPhone;
  • forcibly take the smartphone out of firmware update mode.

To avoid waiting for the firmware update to finish by itself, use a hard reset of the device. To do this, press and hold the Home and On/Off buttons simultaneously. After these actions, the iTunes icon will disappear, and the iPhone functionality will be fully restored.

Why is the iPhone stuck on the connect to iTunes screen?

iPhone stuck on the connect to iTunes screen

The reason why the iTunes program icon appears on its screen may be more than just a software update. There are other errors that need to be fixed in different ways. Your iPhone may be displaying errors for the following reasons:

  • There was a software failure - to fix the error, you need to install new licensed firmware on your iPhone.
  • If iPhone does not respond to the reset command, then the processor probably needs to be repaired.
  • IPhone hangs on the iTunes logo because of the damage, so to determine which part is broken and needs to be replaced, you can only use the method of professional diagnostics.
  • The iPhone power management chip can be damaged, or the cable is broken, so the phone first displays an error, and then completely discharges.

If your phone is dead and won't turn on, a simple reflash may not be enough. An experienced technician can find the exact reason why your iPhone is dead and won't charge. So if you can't get your iPhone out of update or software recovery mode by yourself and its display still shows a USB cable, contact the experienced technician on Howly. Here you can get expert answers in just a few minutes at any time of the day and night.

Howly expert is ready to help you with your iOS problem

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