Phone owner's problems or how to fix a black screen on a phone

Updated: April 04, 2023
6 min read
Phone owner's problems or how to fix a black screen on a phone
by Ivy Davis
Tech Expert & Writer
Checked by
Quality Control team

Have you ever had an Android black screen? It can be disappointing for many reasons: it makes it difficult to use your phone since you won't be able to see any of the apps, icons, or information on your device. Also, it can be tough to troubleshoot: it can be difficult to determine the cause of the issue. It could be a problem with the screen itself, the battery, the software, or another component. It can be inconvenient: a black phone screen can prevent you from accessing important information or communication on your cell. If you rely on your device for important tasks or communication, this can be particularly inconvenient.

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Why is my phone screen black?

There are some probable logical reasons why a phone may display a black screen:

  • If the phone's battery has no remaining power, it will not be able to be turned on. This could be due to the phone being left on for an extended period of time, or it could be due to the battery simply reaching the end of its lifespan.
  • Software issues: Sometimes, it can become disrupted or encounter an error, causing the phone to have various issues.
  • The device's hardware, such as its display or motherboard, could undergo some damage, which can cause malfunctioning.
  • If the phone has been exposed to water, it is possible that it has caused damage to the phone’s internal components, leading to a black screen effect.
  • If the phone has been dropped or subjected to physical force, it is possible that the damage has caused the phone to display a black screen. This could include issues with the display, motherboard, or other internal components.

It's worth noting that some Androids have an "ambient display" or "always-on display" feature that allows the screen to show a limited amount of information even when the phone is not in use. If this feature is enabled, the screen may visibly look black when it is not in use but should show notifications or other information when the device is picked up or a button is pressed. If you see nothing but a blackened phone display and are unsure why it's a good idea to make an effort to troubleshoot the problem or get help from a professional.

How do I fix a black screen on my Android phone?

Here are some options to consider to fix your phone when the screen goes black.


Check the battery

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Some people might say “my phone screen is black, but the phone is on”. This gives an objective reason to suspect a completely drained battery. In this case, focus on charging the device for a while and then attempting to turn it back on. It's possible that the system is on but the screen remains dark, even when the machinery is on.

Restart the phone

If you see your display going black the problem might lie in a software glitch, it would be good to consider restarting your device. To complete this simple task, the majority of modern phone models have the power button, so all you have to do is press and hold it until the Restart option shows up, then tap on it.

Wipe the cache to fix a black screen on an Android

If you're experiencing this or other machinery problems, here's a troubleshooting step that can be helpful: turn off your phone, and access the recovery mode state, while navigating with the volume up and home buttons choose the Wipe cache partition option. Proceed to follow the steps you see on the screen. In the end, reboot the system and check, if it was able to fix a blank phone screen.

See if there are any software updates

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They may contain a solution for this problem. To check if you have any available, open Settings > Software Update (the steps to follow can differ based on the model of your cell). To update, follow the prompts on your screen to download and install everything needed.


Check for physical damage to fix a black-screen phone

If your device has sustained physical damage, such as being dropped or submerged in any liquids, it could be the root of the issue you are experiencing. Physical damage can cause disruptions to your phone's hardware or software, which can manifest in various ways, such as the phone not turning on or functioning properly. If you notice visible signs of physical damage, such as signs of water or a cracked screen. It may be necessary to have your phone repaired or replaced in order to fix the issue. It is important to handle your phone carefully and try to avoid accidents that could cause physical damage.


Try hard reset to fix the dead screen on the Android

Another solution would be to perform a hard reset. Here's how:

  1. Start by powering off your phone.
  2. Once it's turned off, press and hold the power button and volume up button simultaneously for about 10 seconds.
  3. Your phone should vibrate and then boot up. If it doesn't, try again from step 1.
  4. Restart the phone: Once you have done this to troubleshoot the situation, you can turn the device back up again by pressing and holding the power button until the Restart option appears, then clicking on it.

If these steps do not resolve the problem, it may be necessary to seek assistance from a professional repair shop or manufacturer.


My phone's screen is black, what should I do?

You should definitely start by doing everything you can on your own. If none of the abovementioned things works and the device's screen remains darkened, it's possible that the issue is related to the phone's hardware, and it may be necessary to seek the help of a professional repair technician to fix it properly.

Will a factory reset delete all of my data?

Yes, a factory reset will erase every piece of data on your device, including apps, photos, and videos, as well as any personalized settings you have configured. It is important to back up everything before performing this method, as it cannot be recovered after the process is completed. Your phone will be returned to its original factory settings following the reset as if it were totally brand new. You will have to set everything up again and install any apps that you want to use.

My phone screen is black. Can it be caused by a virus?

Professionals don’t consider it to be common, it is possible for a virus to cause a blackened screen on a phone. If you think this may be the issue, consider running an antivirus scan on your phone.


If you're experiencing a phone black screen, there are quite a few ways you can go about it. Some steps you can actually successfully perform by yourself. For instance, before turning to the team of professionals, try restarting it, press and hold the power button until the device turns off, and then turn it back on again. It's also a good idea to check for any software updates that might fix the problem. If you think your phone's battery might be completely drained, try charging it for at least 30 minutes before attempting to turn it on. If your device has been dropped or sustained other physical damage, this could be the cause of the blackened screen situation.

If you are in a need of further assistance, the Howly team has expertise in this area and may be able to help. You can go down this road if you're just not really comfortable with interfering with device work yourself and want a professional to do that for you.

Howly expert is ready to help you with your Android problem

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