My tablet touch screen is not working. What to do?

Updated: April 05, 2023
6 min read
My tablet touch screen is not working. What to do?
by Denys Kashnytskyi
Tech Expert & Writer
Checked by
Quality Control team

Tablets have become integral for us, and the problems can be frustrating. In this article, we will explore the most common causes and provide solutions to fix them. By following these steps, you can get everything working again and get back to using it as intended.

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Reasons for tablet screen not working

There are several reasons why a tablet or a smartphone screen might have a screen problem:

  • dirty screen;
  • physical damage;
  • software or hardware issues;
  • incompatible or outdated drivers;
  • malfunctioning touchscreen sensor;
  • battery issues.

Each of these reasons can cause the touch screen on a tablet to not respond. It is important to identify the specific cause in order to determine the appropriate solution.

Dirty screen

A dirty screen can be a reason for the tablet screen not working. When the screen is dirty, it can interfere with the touch sensors and cause them to malfunction. This is because the dirt and grime on the screen can disrupt the electrical signals that the touch sensors rely on to function properly. Additionally, the oils from our fingers can accumulate on the screen and create a layer of grime that can interfere with touch sensitivity. To avoid this issue, it is important to regularly clean the screen with a soft, dry cloth.

Damaged screen

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A damaged screen can cause the touchscreen on a tablet to stop working. It usually has multiple layers, including a protective one, a conductive one, and a glass one. When the screen is damaged, it can disrupt the conductive layer, which is responsible for detecting touch input. This can result in this issue. It is important to have a damaged screen repaired as soon as possible to avoid further issues with the touchscreen functionality.

Software issues

My tablet touch screen is not working. What to do?

This could be another reason. This is because the touchscreen functionality is heavily reliant on the software that controls it. If there are any glitches or bugs in the software, it can cause this issue. Additionally, if the software is outdated or incompatible with the tablet's hardware, it can also cause this problem. It is important to ensure that the tablet's software is up-to-date and compatible with the hardware to avoid any touchscreen problems.

Hardware issues

This may happen due to different things, including a faulty display, damaged wiring, or a malfunctioning touch sensor. In some cases, the issue may be related to the tablet's software, but hardware problems are typically the most likely culprit. It is important to have the tablet evaluated by a professional technician to determine the exact cause of the problem and to ensure that it is repaired properly.

Incompatible or outdated drivers

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They can cause the tablet touch screen not to work properly. This occurs because the drivers are responsible for communicating between the operating system and the touchscreen hardware. When the drivers are incompatible or outdated, they cannot properly communicate with the hardware, resulting in the touch screen not responding.

Physical damage to the tablet

Physical damage to the tablet is another reason. When the tablet is physically damaged, any of these layers can be affected. For example, a crack in the glass layer can cause the touchscreen to stop being reactive.

My tablet touch screen is not working. What to do?

Malfunctioning touchscreen sensor

The reason for the tablet touchscreen not working is due to a malfunctioning touchscreen sensor. This sensor is responsible for detecting and interpreting touch inputs from the user. When it malfunctions, the tablet is unable to register any touch inputs, rendering the touch screen unusable. This can happen due to the sensor, software, or hardware failure. In order to resolve the issue, the malfunctioning sensor must be repaired or replaced by a qualified technician.

Battery issues

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Yet another reason is the battery issues. When the battery is low, the tablet may not have enough power to properly function, including the touch screen. Additionally, if the battery is damaged or faulty, it can cause further issues with the tablet's overall performance. It is necessary to check it on the regular basis to prevent these issues from occurring.


If you are experiencing issues with your tablet touch screen not responding, there are a few troubleshooting steps you can take:

  • Check if the tablet is charged and turned on.
  • Clear the device’s memory.
  • Clean the screen with a microfiber cloth to remove any debris or fingerprints.
  • Check if the touch screen is disabled in the tablet's settings.
  • Update the tablet's software to the latest version.
  • Try charging your tablet with another power adapter connected to a different electric socket.
  • If your tablet has a removable battery, remove it and put it back in again.

If none of the above steps work, contact the specialist for further assistance.

Check if the tablet is charged and turned on

To check if your tablet is charged and turned on, first locate the power key. Press and hold the power button until the screen lights up. If the battery is low, the device may not turn on. To check the battery level, look for the battery icon on the screen. If the battery is low, connect the tablet to a power source using the charging cable. Once the device is connected to power, the battery icon should show that it is charging. Wait for the battery to charge before using the device. Thank you for your attention.

Clean the screen

First, ensure that the cloth is clean and free of any debris. Gently wipe the screen in a circular motion, applying light pressure. Avoid using harsh chemicals, as they can damage the screen. Repeat the process until the screen is free of any debris.

Check if the touch screen is disabled in the tablet's settings

To check if the touch screen is disabled in the tablet's settings, follow these steps. First, locate the Settings app on your tablet model's home screen. Once you have opened the app, scroll down until you see the Accessibility option. Tap on it, and then look for the Touch option. If it is turned off, the touch screen is disabled. To enable it, simply toggle the switch to the On position. If you are still having trouble, consult the tablet's user manual or contact a specialist for any help.

My tablet touch screen is not working. What to do?

Update the tablet's software to the latest version

The most important step in troubleshooting a tablet touchscreen that has stopped working is to ensure that everything is right with the updates. In general, there are a few standard steps you can take:

  1. Ensure that your device is connected to a secure web connection.
  2. Open the tablet’s settings app and look for either an About or System Updates section.
  3. Check if your tablet has the newest version. If it is not, select the option to update the software.

This process can take several minutes. Then, restart the device and check if it fixed the issue.


Can a virus cause touchscreen issues?

Absolutely, any type of malware may cause software glitches that may affect touchscreen functionality.

How can I prevent touchscreen issues?

Keep everything updated, use a case or screen protector, and don’t expose it to high or low temperatures or moisture.

What should I do if my touch screen is slow to respond?

Try cleaning the screen, removing any case or screen protector, and checking for software updates. If the issue persists, seek professional help.


In conclusion, troubleshooting a tablet not responding to touch can be a frustrating experience. However, by following the steps outlined in the article, users can identify and resolve the issue. It is important to first check for any physical damage or debris on the screen, as well as ensure that the device has all the newest updates. If the issue persists, contacting the manufacturer or seeking professional assistance may be necessary. By taking these steps, users can regain the full functionality of their tablet touch screen. In case you still have questions, feel free to contact Howly experts via chat to assist you.

Howly expert is ready to help you with your Tablets problem


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If none of the troubleshooting methods work, you may need to replace the touch screen.
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It can be frustrating to deal with touch screen issues, but don't give up!
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🤩Don't forget to check for software
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🤞Fingers crossed for an easy solution!
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🤗Appreciate the help, you saved me a lot of time and money!
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😊Don't worry, it's fixable! Check out some online tutorials.
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🙏Thank you for the tips! My tablet is working again!
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Contacting the manufacturer for support may be a good option.
Michael Brown
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The touch screen issue could be related to an update.
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Cleaning the screen could potentially fix the touch screen issue.
Samantha Lee
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Perhaps there is an app that can help diagnose the problem.
John Smith
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Restarting the tablet might help resolve the touch screen issue.
Emily Davis
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I've had this problem before and a factory reset fixed it for me 🤞
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Maybe there's an app that can help diagnose the problem?

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