What does “XRE-02022” mean?

What does “XRE-02022” mean on Xfinity?

Updated: October 7, 2022

Many Xfinity users have encountered errors like “XRE-02022” during use. This code may appear periodically. The problem with fixing the error lies in the fact that not all clients understand what it means. Don’t rush to change your cable TV provider, as such problems are resolved fairly quickly.

“XRE-02022” is a voluntary disconnect error message. This error means that the problem is with the Xfinity X1 or Flex devices. By the way, if you need more information about error codes you see on your Xfinity screen, visit the company’s website. There you can find all the information about the types of errors and secure methods for solving them. We also recommend that you register an account for its official customer support

The problem-solving guide for X1 TV boxes with a power button

Troubleshooting for X1 TV Boxes with Power Button

The first thing you should do to solve the “XRE-02022” error is to restart your device. To do this:

  1. Press the power button on the TV box for a few seconds;
  2. Gently release it;
  3. Restart the TV.

If the issue isn’t resolved, try the above-mentioned operations again. Also, reconnect the cables and check them for physical integrity. After successfully solving the problem, turn off the TV and turn on the channel you need again.

Troubleshooting for X1 TV boxes and Flex streaming devices without a power button

To eliminate the error “XRE-02022” on the device that doesn’t have a power button, you need to:

  1. Unplug your device;
  2. Plug the cable back into the device;
  3. Reboot your device.

Remember that you can always contact the Xfinity support service center for safe and quality assistance. The assistant will help you understand the specifics of the “XRE-02022 error” you face and fix it individually.

Howly can also help you fix such errors and explain what “XRE-02022” means in minutes. All you need is to write them something in our chat. Howly specialists have extensive experience in such matters, so they will be happy to help you.


I rebooted the device, but the error “XRE-02022” continues to appear. What to do?

Check the cable and the device itself for physical damage. In case of such, update the details or TV Box.

I replaced the TV box, but this error still appears. What should I do?

After installing a new TV box, you need to register a new account with Xfinity. If you change your place of residence, the account must also be changed.

What is the difference between “XRE-02022” and “XRE-00250” errors?

The errorXRE-02022” means the problem with the Xfinity X1 or Flex devices, while “XRE-00250” occurs when your device is removed from your account.

24/7 assistance from Howly experts

If you haven’t received all of your questions answered and still haven’t resolved your “XRE-02022” issue, feel free to contact us. We have many certified TV equipment experts who have extensive experience in solving such problems. We will not only give you the best solution but also advise on any issue that concerns you. All you should do is tell your device model and error type.

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