What does “XRE-02022” mean on Xfinity?

Updated: May 07, 2023
6 min read
What does “XRE-02022” mean on Xfinity?
by Dmytro Sywyi
Tech Expert & Writer
Checked by
Quality Control team

Many Xfinity users have encountered errors like “XRE 02022” during use. This code may appear periodically. The problem with fixing the error lies in the fact that not all clients understand what it means. Don’t rush to change your cable TV provider, as such problems are resolved fairly quickly. You can fix XRE-00250 on your own with a guide from Howly experts!

Before we start

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What does this error mean?

“XRE-02022” is a voluntary disconnect error message. This error means the problem is with the Xfinity X1 or Flex devices. By the way, if you need more information about the error codes you see on your Xfinity screen, visit UNKNOWN TAG — ins. There you can find all the information about the types of errors and secure methods for solving them. We also recommend that you register an account for its official customer support.

The problem-solving guide for X1 TV boxes with a power button

 What does “XRE-02022” mean on Xfinity

The first thing you should do to solve the “XRE-02022” error is to restart your device. To do this:

1. Press the Power button on the TV box for a few seconds;

2. Gently release it;

3. Restart the TV.

If the issue isn’t resolved, reconnect the cables and check them for physical integrity. After successfully solving the Xfinity XRE-02022 code, turn off the TV and turn on the channel you need again.

Troubleshooting for X1 TV boxes and Flex streaming devices without a power button

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To eliminate the error “XRE-02022” on the device that doesn’t have a Power button, you need to:

  1. Unplug your device;
  2. Plug the cable back into the device;
  3. Reboot your device.

Remember that you can always contact the Xfinity support service center for safe and quality assistance. The assistant will help you understand why are you have XRE02022 and give you instructions on how to fix it in your case. But beware that it may take up to few hours or even days. If you want to get an immediate answer, contact Howly. Our experts are here for you 24/7 ready to help you fix annoying Comcast XRE-02022 issue.


I rebooted the device, but the error “XRE-02022” continues to appear. What to do?

Check the cable and the device itself for physical damage. In case of such, update the details or TV Box.

I replaced the TV box, but this error still appears. What should I do?

After installing a new TV box, you need to register a new account with Xfinity. If you change your place of residence, the account must also be changed.

What is the difference between “XRE-02022” and “XRE-00250” errors?

The error “XRE-02022” means the problem with the Xfinity X1 or Flex devices, while “XRE-00250” occurs when your device is removed from your account.

24/7 assistance from Howly experts

If you haven't received all of your questions answered and still haven't resolved your “XRE-02022” issue, feel free to contact us. We have many certified TV equipment experts who have extensive experience in solving such problems. We will not only give you the best solution but also advise on any issue that concerns you. All you should do is tell your device model and error type.

Howly expert is ready to help you with your TV problem

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