Fitbit Versa 2 won’t turn on: 5 ways to fix your smartwatch

Updated: June 15, 2023
6 min read
Fitbit Versa 2 won’t turn on: 5 ways to fix your smartwatch
by Yelyzaveta Tsyplenko
Tech Expert & Writer
Checked by
Quality Control team

Are you trying to turn on your Fitbit Versa 2 but its display remains black? Don’t worry, it’s a frequent problem that can be easily solved! All you need is our guide and a few minutes of your time. In this article, you’ll find out how to fix Fitbit Versa 2 that won’t turn on in a few easy steps. Check the methods below to troubleshoot your device.

Before we start

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Even new devices sometimes can suddenly become unresponsive due to different problems with the software or hardware. If an issue with your Fitbit Versa 2 appears, get it resolved by Howly professionals! We’ll assist you with troubleshooting any software issue quickly and completely.

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How to fix Fitbit Versa 2 that’s not turning on: 5 methods that work

There are 5 proven ways to fix a Fitbit Versa 2 that won’t charge or turn on. We recommend trying the methods in the same order as they described, as the first method is usually the most effective one. But, if you already tried some of them, you can skip them and move ahead to the next one.

Try to restart it

The first thing that may help with Fitbit Versa 2 which won’t charge or turn on is to simply restart it. You can do it with a Power button located on the device. All you need is:

  1. Press the Power button about 10 times in a row.
  2. Then, press the same button and hold for about 15 seconds. The Fitbit logo will be displayed on the screen.
  3. Wait from 15 to 20 seconds until the device restarts itself.

This method helps in most cases when Fitbit Versa 2 is not working. But if the device’s monitor remains black, try our next tip below.

Clean your device and check a charging cable

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Sometimes, when your device doesn’t work it means that its battery charge has run down. If you just put your smartwatch on a charge but it doesn’t work, there can be 2 reasons for it:

  • Your Fitbit Versa 2 is not charging because there is some dust or dirt in the charging port. Carefully clean it with a toothbrush or a cotton swab and fresh water, then use tissues to dry it.
  • Your charging cable is broken. If you find any damage on the cable, it can be a reason why your Fitbit Versa 2 is dead. In this case, you just need to change the cable and try to charge your device again.

Turn off the Water Lock feature

Water Lock is a feature that prevents a button on your device from activating when you’re in the water. When the option is on, you can’t interact with the device, and therefore your Fitbit Versa 2 will not turn on. To get out of this mode, you need to firmly tap the screen two times. The phone should be unlocked after that.

Contact customer support

If none of the methods above has helped you, you can reach out to the Fitbit customer center. Tell them about your device issue and what methods you already tried. They can recommend you some additional ways to troubleshoot Fitbit Versa 2 that stopped working. Or, if nothing works, you can start a warranty process.

Factory reset your smartwatch

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Another method to fix a Versa 2 won’t charge issue is to reset it to its original defaults. You can do it through the Settings app on your smartwatch. Here is a guide:

  1. Tap Settings and navigate to the About section.
  2. Find and tap Factory Reset.
  3. Confirm the action by tapping Reset.

You’ll need to wait for a little until the setting up process is complete.

Fitbit Versa 2 won’t turn on

Why won’t my Fitbit Versa 2 turn on? — Possible reasons

In most cases, to fix your phone it is important to figure out what exactly causes the problem. If your Fitbit Versa 2 won’t charge or turn on, it can be one of the following problems:

  • faulty charging cable or port;
  • dirty charging contacts;
  • software glitch;
  • locked mode;
  • an outdated version of the software;
  • physical damage, button malfunction, defective battery, or other hardware issues.

In most cases, except the last one, you can troubleshoot your device with the methods above. But, if there is something wrong with the hardware, it’s better to contact professionals and take your device to repair.


Why won’t my Fitbit Versa 2 charge?

If your Fitbit Versa 2 is not charging, first, check if your charging cable isn't broken. If everything is okay, clean the charging port. Also, it can be a software issue — try to restart your device.

What does it mean if my new Fitbit Versa 2 won’t turn on?

If a new Versa 2 won't turn on, you probably need to charge it. If it doesn't help, try to restart it with a long press on the Power button.


While Fitbit display issues can make you panic, it’s an easily-solved problem. Try the methods described in this guide to troubleshoot your device. And if they didn't help you to resolve the difficulty with the Fitbit Versa 2 not turning on, contact Howly experts! They're available 24/7 and will advise you on how to fix your smartwatch without stress.

Howly expert is ready to help you with your Smart watch problem


Invalid Date
Has anyone else experienced random shutdowns with their Versa?
Invalid Date
These solutions saved the day. Thank you! 🙏
Alexander Brooks
Invalid Date
I'm facing a different problem with my watch. The screen goes blank randomly even though the device is fully charged. Any suggestions?
1 reply
  1. Styla
    Invalid Date
    Alexander Brooks, try performing a factory reset
Invalid Date
Thanks for the helpful tips! My versa is back up and running 🙌
Invalid Date
I had a similar issue with my versa and a hard reset did the trick.
Invalid Date
Can a software update fix issues with a versa not powering on?
Sofia Phillips
Invalid Date
The versa is a fantastic smartwatch. It's sleek comfortable to wear and has a wide range of useful features. Highly recommend it! ⌚
Abigail Nelson
Invalid Date
If your versa won't turn on try charging it for at least 30 minutes. Sometimes the battery gets too drained causing the device to appear unresponsive.
1 reply
  1. Pixie
    Invalid Date
    Abigail Nelson, Wow i didn't know it, ty
Bebop Soulchild
Invalid Date
My versa suddenly stopped working, but thanks to this article, I was able to troubleshoot and bring it back to life. Grateful for the helpful tips! 🙏
Sophia Davis
Invalid Date
Fitibit didn't meet my expectations. The heart rate monitor is inconsistent, and the watch occasionally freezes. Disappointing 😞
1 reply
  1. Charlotte
    Invalid Date
    Sophia Davis, mine works perfect tbh!
Invalid Date
Thank you for the guidance! 🙌
Ember Whisper
Invalid Date
Is it possible to replace the battery of a Versa if it no longer holds a charge?
1 reply
  1. Harris
    Invalid Date
    Ember Whisper, Replacing the battery of a versa is possible, but it's recommended to contact customer support or a professional technician for battery replacement. They can guide you through the process or provide assistance.
Invalid Date
My versa2 was having issues but now it's working perfectly 👍
Invalid Date
Neutral about the versa. It has a stylish design, but the screen sometimes lags, affecting the overall user experience 🤔

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