Fitbit Versa 2 won’t turn on: 5 ways to fix your smartwatch

Are you trying to turn on your Fitbit Versa 2 but its display remains black? Don’t worry, it’s a frequent problem that can be easily solved! All you need is our guide and a few minutes of your time. In this article, you’ll find out how to fix Fitbit Versa 2 that won’t turn on in a few easy steps. Check the methods below to troubleshoot your device.

How to fix Fitbit Versa 2 that’s not turning on: 5 methods that work

There are 5 proven ways to fix a Fitbit Versa 2 that won’t charge or turn on. We recommend trying the methods in the same order as they described, as the first method is usually the most effective one. But, if you already tried some of them, you can skip them and move ahead to the next one.

Try to restart it

The first thing that may help with Fitbit Versa 2 which won’t charge or turn on is to simply restart it. You can do it with a Power button located on the device. All you need is:

1. Press the Power button about 10 times in a row.
2. Then, press the same button and hold for about 15 seconds. The Fitbit logo will be displayed on the screen.
3. Wait from 15 to 20 seconds until the device restarts itself.

This method helps in most cases when Fitbit Versa 2 is not working. But if the device’s monitor remains black, try our next tip below.

Clean your device and check a charging cable

Sometimes, when your device doesn’t work it means that its battery charge has run down. If you just put your smartwatch on a charge but it doesn’t work, there can be 2 reasons for it:

• Your Fitbit Versa 2 is not charging because there is some dust or dirt in the charging port. Carefully clean it with a toothbrush or a cotton swab and fresh water, then use tissues to dry it.
• Your charging cable is broken. If you find any damage on the cable, it can be a reason why your Fitbit Versa 2 is dead. In this case, you just need to change the cable and try to charge your device again.

Turn off the Water Lock feature

Water Lock is a feature that prevents a button on your device from activating when you’re in the water. When the option is on, you can’t interact with the device, and therefore your Fitbit Versa 2 will not turn on. To get out of this mode, you need to firmly tap the screen two times. The phone should be unlocked after that.

Contact customer support

If none of the methods above has helped you, you can reach out to the Fitbit customer center. Tell them about your device issue and what methods you already tried. They can recommend you some additional ways to troubleshoot Fitbit Versa 2 that stopped working. Or, if nothing works, you can start a warranty process.

Factory reset your smartwatch

Another method to fix a Versa 2 won’t charge issue is to reset it to its original defaults. You can do it through the Settings app on your smartwatch. Here is a guide:

1. Tap Settings and navigate to the About section.
2. Find and tap Factory Reset.
3. Confirm the action by tapping Reset.

You’ll need to wait for a little until the setting up process is complete.

Why won’t my Fitbit Versa 2 turn on? — Possible reasons

In most cases, to fix your phone it is important to figure out what exactly causes the problem. If your Fitbit Versa 2 won’t charge or turn on, it can be one of the following problems:

• faulty charging cable or port;
• dirty charging contacts;
• software glitch;
• locked mode;
• an outdated version of the software;
• physical damage, button malfunction, defective battery, or other hardware issues.

In most cases, except the last one, you can troubleshoot your device with the methods above. But, if there is something wrong with the hardware, it’s better to contact professionals and take your device to repair.