How to contact TikTok customer service

Updated: May 19, 2023
6 min read
How to contact TikTok customer service
by Anton Khomyk
Tech Expert & Writer
Checked by
Quality Control team

If you're a TikTok user experiencing issues with your account, it's crucial to know how to contact TikTok customer service for help. Whether you're unable to log in, received a warning or suspension, or have questions about the app's policies, TikTok's customer service team is available to assist you. In this article, we'll provide you with a guide on how to contact TikTok. Keep reading to learn more.

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Help Center within the app

If you encounter any problems with your TikTok account, the first step you should take is to access the Help Center located within the app. The Help Center offers assistance in various languages and is available to users worldwide. Here, you can find solutions to frequently asked questions and problems, as well as access a contact form to submit a support request to TikTok's customer service team. To contact TikTok customer service via the Help Center, you can follow a few simple steps.

  1. First, open the TikTok app and access your profile.
  2. Then, tap on the three-dot icon located on the top right corner of the screen, and select "Privacy and Settings" from the menu.
  3. Scroll down to the "Report a problem" section and select the issue you're experiencing from the list of options.
  4. Finally, follow the prompts and complete the form with the necessary information.

Email support

If you prefer to contact TikTok customer service via email, you can email Email support is available to all users. When contacting TikTok via email, be sure to provide all details about issue, along with your account information, such as your username and email address. It may take a few days to receive a response.

Phone support

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Phone support is available to users in the United States and Canada, with support available in English and Spanish. To contact TikTok via phone, follow these steps:

To connect with a TikTok representative, tap on your profile in the app, then select "Privacy and Settings" from the three-dot icon menu, scroll down and tap on "Report a problem," select the issue you're experiencing, and finally tap on "Call Support."

Phone support is available Monday through Friday, from 9 AM to 5 PM Pacific Time. Note that phone support is only available for issues that cannot be resolved through the Help Center or email support.

Social media support

TikTok also offers support through its social media accounts, including Twitter and Facebook. By following TikTok's official accounts, you can keep up to date with the latest news and updates from the company, as well as contact their customer service team for assistance. Social media support is available to users worldwide and supports multiple languages. To contact TikTok support via Twitter and Facebook, simply send a direct message to their accounts with your issue and account information.

Live chat support

Selecting an issue in the Help Center can also lead to access to live chat support for users in the United States and Canada, where TikTok offers assistance in English and Spanish.

To connect with a representative, simply open the app, tap on your profile, select "Privacy and Settings," scroll down to "Report a problem," and choose the issue you need help with. TikTok's live chat support can help you with account recovery or content removal requests, among other select issues.

Tips for contacting TikTok customer cervice

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If you are experiencing an issue with TikTok and need to contact their support service, there are some useful tips that can help you get the help you need faster. Here are some tips and advice for users to prepare before contacting TikTok customer service:

  • TikTok's Help Center: Before writing customer service, it's always a good idea to check TikTok's Help Center first. They have a wide range of articles and FAQs that may address your issue and provide a solution.
  • Gather Information: Before contacting support, make sure you have all the necessary information about the issue you are experiencing. This includes any error messages, account information, and screenshots if applicable.
  • Be Clear and Concise: When contacting customer service, be sure to clearly explain the problem and add all details. Being concise and to the point can help customer service understand the issue faster and provide a solution more quickly.
  • Be Polite: Remember that customer service representatives are there to help you, and being polite and respectful can go a long way in getting your issue resolved quickly.
  • Follow Up: If you don't hear back from customer service within a reasonable amount of time, don't be afraid to follow up. However, be patient and give them some time to investigate the issue and provide a solution.


What should I do if I can't find a solution to my issue in the TikTok Help Center?

If you can’t find a solution, you can contact TikTok's customer service team directly.

How long does it typically take for TikTok's support team to respond to inquiries?

TikTok typically responds within a few business days, however in certain circumstances it may take longer than a week.

What should I include in my message to TikTok's customer service team?

Make sure to provide as much detail as possible about the issue you're experiencing, including your username, the device you're using, and any error messages you're receiving.

How do you write to TikTok support if you've been blocked?

Simply open the notification that you received and tap on the "Appeal" button. From there, you will be given instructions on how to proceed with the appeal process. Following these steps can help you get in touch with TikTok about your banned account and potentially have the issue resolved.


In conclusion, there are several options available to users who need to contact TikTok's customer service team. Whether you prefer to use the Help Center within the app, email support, phone support, social media, or live chat, TikTok offers a variety of ways to get in touch. However, it's important to keep in mind that response times may vary depending on the nature of your issue and the contact method you choose.

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