Updated: March 10, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

We ask Alexa to play a music station and she does for about 30 seconds and then she say”I am having trouble delivering music to you on your device.”

The Alexa device is a round object ..half blue and half grey.

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay


Have you checked your wi-fi connectivity?

Customer Replay


Please clarify what's the source you are going to listen the music from?

Customer Replay

It is a ball…half grey and half blue grey
looks like an echo dot.

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I mean were you trying to listen to the music from Spotify or any other app?

Customer Replay

Yes we were listening to the music on Echo? Screaming and then it stops
I meant streaming.

I see
Have you tried resetting your Echo?
And reconnect to wi-fi hot spot?

Customer Replay

Yes…..I have replugged the Echo and it works at a different location. It works now, Thank you

You're welcome!
Do you have any additional questions I can help you with?
Thank you for choosing our service! This chat has been auto-closed. You can come back to us at any time. Have a nice one!

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