Hello, thank you for using Howly.
What brand is your TV, *****?
vizio
Okay. Is the Peacock application already installed on your Vizio TV, *****?
yes
What happens when you are entering your login information?
I signed up, followedthe online info, and now it won't recognizy password of emaile
Do you have email confirmation stated that your Peacock subscription's now on?
sorry about the spelling. It said on screen that I have peacock premium I haven't checked the email.
I will check now. can you wait a minute
No worries about spelling. Sure thing, take your time
How is this going with the process?
cant get into m email
I'd really appreciate if you will follow my instructions, *****
Let me know if you'd have a chance to log in with this web-version
will I have access on my tv?
Yes sure, you should have the access to your account with TV as well.
Let's just check if the issue is going through all the ways to connect your account
I have access on the computer but not my tv
Okay, got it
Please open up the app store on your TV and check if the Peacock is up-to-date
it is
Okay. Now turn off your TV for a 60 seconds or so, and get it turned back in after that
Let me know the result, please!
give me a sec
ok thick its on
let me try one more thing
ok...its working thank you
That's great news!
Do you have any additional question I can help you with?
all good thanks
Alright! That was a pleasure to talk with you!
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