Successfully downloaded Stan but cannot get voice on Panasonic tv

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Nice to meet you, *****!
Tell me please, the issue is if you open and use the Stan app there is no sound from it?

Got it, is the app installed on your Smart TV, or Telstra Box
Or do you use the Cast option?

Can you please send me a photo of your TV screen when Stan is opened?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have an option to take a photo right away. Then confirm sending.

Thank you, very much, can you please open any movie and take a picture with Stan overlay on it?

Sorry for asking, but can you play it? There should be a sound level does it set to medium bar or highest?

Choose the "Gear" icon with a "low" written on it
What settings are available there?

Thanks, to make sure please also open the "Captions" icon, and under "Audio" select "English stereo" instead of "English Dolby Digital Plus"

Then the issue can be with Telstra Box settings
On your Telstra please open "Options" -> and then "Audio"
Let me know once you there

Change Audio Mode to - Auto, do you see an option to "Auto" or to enable all audio formats?

Okay, let's switch it to Stereo
And also make sure that "Night Listening Mode" is - Off

If you don't see it, no problem, means that your software version doesn't have that option
We can now try to open Stan app and play any content

Any changes if you adjust volume with Telstra remote?

Under "Captions" in Stan the language English is selected?

Choose just English, please

If there is no changes, let's check audion settings for your Panasonic TV
Also, just make sure any other App's on Telstra have sound, correct?

Got it, thanks
Press the [MENU] button on the TV remote. Press the [DOWN] arrow on the TV remote until "Sound" or "Audio" is highlighted

Send me a photo of what options are available there

Everything seems fine
Lets soft restart your Telstra Box
Please turn it off, and after that remove from an outlet for a 3 minutes

Let's move to your TV settings and make a research there
On your Telstra Tv Box, can you please open Options and then click Audio?
Please let me know, once it is done

Can you check if all sound options are enabled there?

Yes, it is
Can you please move to Audio description?

Can you send a screenshot please?

Thank you
OK, have you tried re-installing Stan on your TV?

Yes, that may help.
Please uninstall it and install again
Give it a try, after installation

Thank you, *****

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