Updated: March 11, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

Successfully downloaded Stan but cannot get voice on Panasonic tv

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Tell me please, the issue is if you open and use the Stan app there is no sound from it?

Customer Replay

Downloaded Stan days ago.have picture but no sound.followed online instructions but won't work Panasonic smart tv with Telstra box,

image

Got it, is the app installed on your Smart TV, or Telstra Box
Or do you use the Cast option?

Customer Replay

Telstra tv box

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Can you please send me a photo of your TV screen when Stan is opened?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have an option to take a photo right away. Then confirm sending.

Customer Replay

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Thank you, very much, can you please open any movie and take a picture with Stan overlay on it?

Customer Replay

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Sorry for asking, but can you play it? There should be a sound level does it set to medium bar or highest?

Customer Replay

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Cannot find soundbar only timer bar

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Choose the "Gear" icon with a "low" written on it
What settings are available there?

Customer Replay

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Set to low sd to stand instructions

Thanks, to make sure please also open the "Captions" icon, and under "Audio" select "English stereo" instead of "English Dolby Digital Plus"

Customer Replay

Still not working

Then the issue can be with Telstra Box settings
On your Telstra please open "Options" -> and then "Audio"
Let me know once you there

Customer Replay

Ok
We are in audio mode then stereo
Could not find audio in Stan icon

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Change Audio Mode to - Auto, do you see an option to "Auto" or to enable all audio formats?

Customer Replay

That is how it was set

Okay, let's switch it to Stereo
And also make sure that "Night Listening Mode" is - Off

Customer Replay

Where is night listening mode

If you don't see it, no problem, means that your software version doesn't have that option
We can now try to open Stan app and play any content

Customer Replay

No not working. Captions have come on

Any changes if you adjust volume with Telstra remote?

Customer Replay

No changes
Captions have gone

Under "Captions" in Stan the language English is selected?

Customer Replay

Our three options. Dolby Digital plus english or english audio description or just english

Choose just English, please

Customer Replay

Done

If there is no changes, let's check audion settings for your Panasonic TV
Also, just make sure any other App's on Telstra have sound, correct?

Customer Replay

Yes Netflix is ok

Got it, thanks
Press the [MENU] button on the TV remote. Press the [DOWN] arrow on the TV remote until "Sound" or "Audio" is highlighted

Customer Replay

Done

Send me a photo of what options are available there

Customer Replay

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Everything seems fine
Lets soft restart your Telstra Box
Please turn it off, and after that remove from an outlet for a 3 minutes

Customer Replay

Still not working

Let's move to your TV settings and make a research there
On your Telstra Tv Box, can you please open Options and then click Audio?
Please let me know, once it is done

Customer Replay

Done

Can you check if all sound options are enabled there?

Customer Replay

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Should it be on Dolby d

Yes, it is
Can you please move to Audio description?

Customer Replay

Done it is off

Can you send a screenshot please?

Customer Replay

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Thank you
OK, have you tried re-installing Stan on your TV?

Customer Replay

Do we have to uninstall.

Yes, that may help.
Please uninstall it and install again
Give it a try, after installation

Customer Replay

Ok

Thank you, *****

Customer Replay

We have audio now

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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