Updated: March 11, 2023
65 Views
Was it helpful?
author
by Jahed Torres
Tech Expert & Writer
832 resolved issues

Successfully downloaded Stan but cannot get voice on Panasonic tv

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Tell me please, the issue is if you open and use the Stan app there is no sound from it?

Customer Replay

Downloaded Stan days ago.have picture but no sound.followed online instructions but won't work Panasonic smart tv with Telstra box,

image

author

Got it, is the app installed on your Smart TV, or Telstra Box
Or do you use the Cast option?

Customer Replay

Telstra tv box

banner 3
author

Can you please send me a photo of your TV screen when Stan is opened?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have an option to take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1788989

author

Thank you, very much, can you please open any movie and take a picture with Stan overlay on it?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1530342

author

Sorry for asking, but can you play it? There should be a sound level does it set to medium bar or highest?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1255265
Cannot find soundbar only timer bar

banner 6
author

Choose the "Gear" icon with a "low" written on it
What settings are available there?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1355897
Set to low sd to stand instructions

author

Thanks, to make sure please also open the "Captions" icon, and under "Audio" select "English stereo" instead of "English Dolby Digital Plus"

Customer Replay

Still not working

author

Then the issue can be with Telstra Box settings
On your Telstra please open "Options" -> and then "Audio"
Let me know once you there

Customer Replay

Ok
We are in audio mode then stereo
Could not find audio in Stan icon

banner 9
author

Change Audio Mode to - Auto, do you see an option to "Auto" or to enable all audio formats?

Customer Replay

That is how it was set

author

Okay, let's switch it to Stereo
And also make sure that "Night Listening Mode" is - Off

Customer Replay

Where is night listening mode

author

If you don't see it, no problem, means that your software version doesn't have that option
We can now try to open Stan app and play any content

Customer Replay

No not working. Captions have come on

author

Any changes if you adjust volume with Telstra remote?

Customer Replay

No changes
Captions have gone

author

Under "Captions" in Stan the language English is selected?

Customer Replay

Our three options. Dolby Digital plus english or english audio description or just english

author

Choose just English, please

Customer Replay

Done

author

If there is no changes, let's check audion settings for your Panasonic TV
Also, just make sure any other App's on Telstra have sound, correct?

Customer Replay

Yes Netflix is ok

author

Got it, thanks
Press the [MENU] button on the TV remote. Press the [DOWN] arrow on the TV remote until "Sound" or "Audio" is highlighted

Customer Replay

Done

author

Send me a photo of what options are available there

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1330166

author

Everything seems fine
Lets soft restart your Telstra Box
Please turn it off, and after that remove from an outlet for a 3 minutes

Customer Replay

Still not working

author

Let's move to your TV settings and make a research there
On your Telstra Tv Box, can you please open Options and then click Audio?
Please let me know, once it is done

Customer Replay

Done

author

Can you check if all sound options are enabled there?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1425742
Should it be on Dolby d

author

Yes, it is
Can you please move to Audio description?

Customer Replay

Done it is off

author

Can you send a screenshot please?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1591634

author

Thank you
OK, have you tried re-installing Stan on your TV?

Customer Replay

Do we have to uninstall.

author

Yes, that may help.
Please uninstall it and install again
Give it a try, after installation

Customer Replay

Ok

author

Thank you, *****

Customer Replay

We have audio now

author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

https://imagedelivery.net/cT5c9Z7JJOphL0SI-n4Eyw/78b1cd04-d9c6-4dc8-d075-98e011cfea00/width=80
Our expert Jahed is online and ready to resolve your issues
832 resolved issues
Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Julia O.

Expert's Assistant

Julia O.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info