Updated: April 11, 2023
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by Bohdan Kozachuk
Tech Expert & Writer
613 resolved issues

Panasonic TV difficult to switch on, I have checked with Sky as thought it was remote but Sky Q box and remote both working

Fault appears to lie with Panasonic TV LCD 37inch HD

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

Spoke to Sky who sadly it is problem with TV not their products


What kind is problem occurs when you switch it on, *****?

Customer Replay

Have difficulty switching on. Usually takes about 20 minutes

Thank you for the details!
*****, are you able to try connecting your TV to another power source?

Customer Replay

No. Nothin near enough

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Noted, thank you
Are you able to inspect your TV and from it's back and check the vents?

Customer Replay

I’ll try but don’t know what I should be looking for

I mean to check the fans of your TV
It may be clogged by dust particles

Customer Replay

checking now but can’t see any fans

*****, do you the screws right there?

Customer Replay

TV not dusty at the back and do you mean see the screws? There are at least 7

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You can try to unscrew them and clean it from the dust
*****, do you get the error message when you switch your TV on?

Customer Replay


Top answer

I see
Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.

Customer Replay

that’s done

Good job, *****
Are you able to switch it on now?

Customer Replay

I’ll try
yes has come on straight away with Panasonic remote, but not with Sky remote

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Has is it switched on properply using your Panasonic remote?

Customer Replay

yes we’ve got to the programmes

Great job!
Then the TV and it's remote works well

Customer Replay

thanks for your help. Hope it carries on working later!

You are always welcome!
Is there anything else I can do for you today?

Customer Replay

No, but thank you again

It was a pleasure to help you, *****
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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