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Panasonic TV difficult to switch on, I have checked with Sky as thought it was remote but Sky Q box and remote both working
Hello, thank you for using Howly.
What troubleshooting have you done so far?
Spoke to Sky who sadly it is problem with TV not their products
What kind is problem occurs when you switch it on, *****?
Have difficulty switching on. Usually takes about 20 minutes
Thank you for the details!
*****, are you able to try connecting your TV to another power source?
No. Nothin near enough
Noted, thank you
Are you able to inspect your TV and from it's back and check the vents?
I’ll try but don’t know what I should be looking for
I mean to check the fans of your TV
It may be clogged by dust particles
checking now but can’t see any fans
*****, do you the screws right there?
TV not dusty at the back and do you mean see the screws? There are at least 7
You can try to unscrew them and clean it from the dust
*****, do you get the error message when you switch your TV on?
No
I see
Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
that’s done
Good job, *****
Are you able to switch it on now?
I’ll try
yes has come on straight away with Panasonic remote, but not with Sky remote
Has is it switched on properply using your Panasonic remote?
yes we’ve got to the programmes
Great job!
Then the TV and it's remote works well
thanks for your help. Hope it carries on working later!
You are always welcome!
Is there anything else I can do for you today?
No, but thank you again
It was a pleasure to help you, *****
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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