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Our volume is not working, can you tell me if the television should be on "HDMI1 or HDMI2?
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
We had been gone for the weekend and left the TV on fir our cats. We came home and there is No volume on the TV. Just wondering if the TV should be on HDMI1 OR HDMI2...
Not sure if something may have happened to the box
Have you tried to disconnect and reconnect the Box to the TV?
The number of port is irrelevant.
One minute
Sure, take your time.
It shows no signal in the other ports
When I try to raise the volume I can hear static in the speakers
Have you switched the source by pressing the "Source" button on TV remote?
I do not see a "source" button
Do you see a button with a square and the arrow pointing towards/inwards that square.
Please note that it should be a TV remote.
One second
Sure.
Are you talking about the input button ?
Yes.
I tried changing it. Should it be on HDMI1 OR HDMI2
I could not get HDMI2
it would not come up.
Check the integrity of the cable itself.
How do I do that ?
Check if the cable does not have visible damage.
Also, if you have, try to check it with another cable.
I did not see any damage to the cable.. I will have to retrieve another piece of cable.
Ok, I'll be here.
Could it be possible that it is the TV? When I raise the volume, I do hear static in the speaker.
Is the input setting supposed to be on HDMI1 ?
The input doesn't matter, the TV should recognize the connected box on any port.
Have you checked d the volume on the box itself?
I do not see a volume control on this box
Only a power button on top
Does this box have a remote?
Yes
Does the remote have volume buttons?
Wait.... I just found it.. I pressed the microphone button and the volume started working
One of our darn cats must have stepped on it..
Thank You for your help..
Oh, these cats. I understand you totally.
Is there anything else I can do for you today?
No Sir
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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