Updated: March 19, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

Our volume is not working, can you tell me if the television should be on "HDMI1 or HDMI2?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

We had been gone for the weekend and left the TV on fir our cats. We came home and there is No volume on the TV. Just wondering if the TV should be on HDMI1 OR HDMI2...
Not sure if something may have happened to the box

Have you tried to disconnect and reconnect the Box to the TV?
The number of port is irrelevant.

Customer Replay

One minute

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Sure, take your time.

Customer Replay

It shows no signal in the other ports
When I try to raise the volume I can hear static in the speakers

Have you switched the source by pressing the "Source" button on TV remote?

Customer Replay

I do not see a "source" button

Do you see a button with a square and the arrow pointing towards/inwards that square.
Please note that it should be a TV remote.

Customer Replay

One second

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Customer Replay

Are you talking about the input button ?

Customer Replay

I tried changing it. Should it be on HDMI1 OR HDMI2
I could not get HDMI2
it would not come up.

Check the integrity of the cable itself.

Customer Replay

How do I do that ?

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Check if the cable does not have visible damage.
Also, if you have, try to check it with another cable.

Customer Replay

I did not see any damage to the cable.. I will have to retrieve another piece of cable.

Ok, I'll be here.

Customer Replay

Could it be possible that it is the TV? When I raise the volume, I do hear static in the speaker.
Is the input setting supposed to be on HDMI1 ?

The input doesn't matter, the TV should recognize the connected box on any port.
Have you checked d the volume on the box itself?

Customer Replay

I do not see a volume control on this box
Only a power button on top

Does this box have a remote?

Customer Replay


Does the remote have volume buttons?

Customer Replay

Wait.... I just found it.. I pressed the microphone button and the volume started working
One of our darn cats must have stepped on it..
Thank You for your help..

Oh, these cats. I understand you totally.
Is there anything else I can do for you today?

Customer Replay

No Sir

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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