Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please explain the issue in detail?
Can you please explain the issue in detail?
Customer Reply
We had been gone for the weekend and left the TV on fir our cats. We came home and there is No volume on the TV. Just wondering if the TV should be on HDMI1 OR HDMI2...
Not sure if something may have happened to the box
Not sure if something may have happened to the box
Have you tried to disconnect and reconnect the Box to the TV?
The number of port is irrelevant.
The number of port is irrelevant.
Customer Reply
One minute
Sure, take your time.
Customer Reply
It shows no signal in the other ports
When I try to raise the volume I can hear static in the speakers
When I try to raise the volume I can hear static in the speakers
Have you switched the source by pressing the "Source" button on TV remote?
Customer Reply
I do not see a "source" button
Do you see a button with a square and the arrow pointing towards/inwards that square.
Please note that it should be a TV remote.
Please note that it should be a TV remote.
Customer Reply
One second
Sure.
Customer Reply
Are you talking about the input button ?
Yes.
Customer Reply
I tried changing it. Should it be on HDMI1 OR HDMI2
I could not get HDMI2
it would not come up.
I could not get HDMI2
it would not come up.
Check the integrity of the cable itself.
Customer Reply
How do I do that ?
Check if the cable does not have visible damage.
Also, if you have, try to check it with another cable.
Also, if you have, try to check it with another cable.
Customer Reply
I did not see any damage to the cable.. I will have to retrieve another piece of cable.
Ok, I'll be here.
Customer Reply
Could it be possible that it is the TV? When I raise the volume, I do hear static in the speaker.
Is the input setting supposed to be on HDMI1 ?
Is the input setting supposed to be on HDMI1 ?
The input doesn't matter, the TV should recognize the connected box on any port.
Have you checked d the volume on the box itself?
Have you checked d the volume on the box itself?
Customer Reply
I do not see a volume control on this box
Only a power button on top
Only a power button on top
Does this box have a remote?
Customer Reply
Yes
Does the remote have volume buttons?
Customer Reply
Wait.... I just found it.. I pressed the microphone button and the volume started working
One of our darn cats must have stepped on it..
Thank You for your help..
One of our darn cats must have stepped on it..
Thank You for your help..
Oh, these cats. I understand you totally.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No Sir
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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