Our audio has gone out on our Samsung tv

Anna Keiablo

Hello, thank you for using Howly.
May I ask you if you have a mute button on the remote, please?

Customer Replay

Yes

Anna Keiablo

Please, turn on your Samsung TV if you have done it yet, and after that press the button once, and check the sound, please.

If it does not work for you press it one more time and check the sound again, it may be that your TV sound got a bug.

Customer Replay

nothing happened except an icon that looks like two microphones parallel to each other

Anna Keiablo

Okay, press the button one more time and add sound, please.

Customer Replay

By adding sound do you mean increase the volume. Again nothing happened

Anna Keiablo

Please, check the audio cable connecting your TV to the sound system, if you're using one, and ensure it's securely plugged in.
Its connector may look like a 3,5 jack for wire headphones.

Customer Replay

I have no sound system other than what is included in the tv

Anna Keiablo

Okay, thank you for the clarification!
Please, try to change the volume settings on your TV, follow these steps:

Press the Home button on your Samsung remote control to open the Smart Hub.
Use the arrow buttons to navigate to the "Settings" icon and select it.
Navigate to "Sound" and select "Speaker Settings."
Scroll down to "Volume" and use the left and right arrow buttons to adjust the volume
to your desired level.
Select "Save" to apply the changes.
Keep me updated, please.

Customer Replay

The sound is on. Yay! Thank you

Anna Keiablo

You are welcome!
Do you have any additional questions I can help you with?

Customer Replay

not at this time. Thanks again and goodnight