Updated: March 23, 2023
Was it helpful?
by Anna Keiablo
Tech Expert & Writer
806 resolved issues

Our audio has gone out on our Samsung tv

Hello, thank you for using Howly.
May I ask you if you have a mute button on the remote, please?

Customer Replay


Please, turn on your Samsung TV if you have done it yet, and after that press the button once, and check the sound, please.


If it does not work for you press it one more time and check the sound again, it may be that your TV sound got a bug.

Customer Replay

nothing happened except an icon that looks like two microphones parallel to each other

Okay, press the button one more time and add sound, please.

Customer Replay

By adding sound do you mean increase the volume. Again nothing happened

banner 3

Please, check the audio cable connecting your TV to the sound system, if you're using one, and ensure it's securely plugged in.
Its connector may look like a 3,5 jack for wire headphones.

Customer Replay

I have no sound system other than what is included in the tv

Okay, thank you for the clarification!
Please, try to change the volume settings on your TV, follow these steps:

  1. Press the Home button on your Samsung remote control to open the Smart Hub.
  2. Use the arrow buttons to navigate to the "Settings" icon and select it.
  3. Navigate to "Sound" and select "Speaker Settings."
  4. Scroll down to "Volume" and use the left and right arrow buttons to adjust the volume
    to your desired level.
  5. Select "Save" to apply the changes.
    Keep me updated, please.
Customer Replay

The sound is on. Yay! Thank you

You are welcome!
Do you have any additional questions I can help you with?

Customer Replay

not at this time. Thanks again and goodnight

banner 6

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info