Updated: April 13, 2023
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by Anna Keiablo
Tech Expert & Writer
806 resolved issues

Need to change password on both xfinity/comcast for desktop and my iphone

Hello, thank you for using Howly.
Please clarify what error you get when you try to log in Xfinity?


Customer Replay

I've been on this for a few hours now, I've created new passwords numerous times and it says the phone option is not available, and the email attached to this for some unknown reason is a JS password which ***** husband has never used

Please tell me, on what device did you try to change your password?

Customer Replay


Do you mind if I ask you to try to reset the password through your phone?

Customer Replay

we can try
will you instruct me

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Top answer


  1. Go to xfinity.com/password.
  2. Enter your Xfinity ID and click Continue.
  3. Complete the security check by typing the moving letters in the box.
    Click Continue.
  4. Select the way you want to recover your password and click Continue. If you only have one recovery option available to you, you won't see a list.

Please let me know if you have any questions about the instructions

Customer Replay

it says there is a problem delivering your password reset code

Top answer

Perhaps you have exceeded the number of attempts to reset your password, let me have a minute and I will send you a phone number where you can contact to request to send you a link to reset your password
Please contact this phone number -> 1-800-934-6489

Customer Replay

i input a new password, it appears that it was accepted, I'm trying to sign in now

Take your time

Customer Replay

I'm in my email on my phone which is great, but I still know if it will work on my desktop, please stand by while I check that
it worked, thank you sooooo much

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Great! I'm so glad I could help! Do you have any additional questions I can help you with?

Customer Replay


Please feel free to contact us at any time. We'll be happy to help you. Have a nice day, *****!

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