Hello, thank you for using Howly.
Please clarify what error you get when you try to log in Xfinity?
I've been on this for a few hours now, I've created new passwords numerous times and it says the phone option is not available, and the email attached to this for some unknown reason is a JS password which ***** husband has never used
Please tell me, on what device did you try to change your password?
desktop
Do you mind if I ask you to try to reset the password through your phone?
we can try
will you instruct me
Sure.
Please let me know if you have any questions about the instructions
it says there is a problem delivering your password reset code
Perhaps you have exceeded the number of attempts to reset your password, let me have a minute and I will send you a phone number where you can contact to request to send you a link to reset your password
Please contact this phone number -> 1-800-934-6489
i input a new password, it appears that it was accepted, I'm trying to sign in now
Take your time
I'm in my email on my phone which is great, but I still know if it will work on my desktop, please stand by while I check that
it worked, thank you sooooo much
Great! I'm so glad I could help! Do you have any additional questions I can help you with?
no
Please feel free to contact us at any time. We'll be happy to help you. Have a nice day, *****!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!