My Sony TV model KDL-43WF663 is stuck on one channel and will not respond to the remote control

It responds normally to the three buttons on the TV set. I have fitted new batteries to the remote control but this did not work. Should I buy a new remote control or can I get the old one repaired?

Bohdan Kozachuk

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Bohdan Kozachuk

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I have only changed the remote control batteries and checked that the tv operates correctly using the three buttons on the TV itself

Bohdan Kozachuk

I got you.
First of all, let's check if your remote control work.
Please, follow the instructions below to test it:
Press and hold one of the buttons on the remote control. Look at the viewfinder or LCD screen. If the remote control sends a signal, you should see the light in the viewfinder or cellphone screen when you press buttons on the remote control.

Customer Replay

I do not understand my TV does not have a viewfinder or cellphone screen. Nothing appears on the tv screen when I press buttons.

Bohdan Kozachuk

Do you have a smartphone?

Customer Replay

Bohdan Kozachuk

Don't you have any device in the house with a camera?

Customer Replay

Yes my Alcatel mobile phone

Bohdan Kozachuk

Open the camera app on your phone.

Customer Replay

Done it

Bohdan Kozachuk

Press and hold one of the buttons on the remote control. Look LCD screen.
If the remote control sends a signal, you should see the light in the viewfinder or cellphone screen when you press buttons on the remote control.
Point your remote at the phone's camera.

Customer Replay

Done that but no light

Bohdan Kozachuk

Most likely, your remote is broken.
I'd recommend buying a new remote for your TV.

Customer Replay

OK thanks for trying to help I will try and source a new remote.

Bohdan Kozachuk

Is there anything else I can do for you today?

Customer Replay

No thanks