Created: February 15, 2023

My Sony TV model KDL-43WF663 is stuck on one channel and will not respond to the remote control

It responds normally to the three buttons on the TV set. I have fitted new batteries to the remote control but this did not work. Should I buy a new remote control or can I get the old one repaired?
Last Edit: February 15, 2023
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Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
I have only changed the remote control batteries and checked that the tv operates correctly using the three buttons on the TV itself
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
I got you.
First of all, let's check if your remote control work.
Please, follow the instructions below to test it:
Press and hold one of the buttons on the remote control. Look at the viewfinder or LCD screen. If the remote control sends a signal, you should see the light in the viewfinder or cellphone screen when you press buttons on the remote control.
Customer Reply
I do not understand my TV does not have a viewfinder or cellphone screen. Nothing appears on the tv screen when I press buttons.
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Do you have a smartphone?
Customer Reply
No
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Don't you have any device in the house with a camera?
Customer Reply
Yes my Alcatel mobile phone
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Open the camera app on your phone.
Customer Reply
Done it
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Press and hold one of the buttons on the remote control. Look LCD screen.
If the remote control sends a signal, you should see the light in the viewfinder or cellphone screen when you press buttons on the remote control.
Point your remote at the phone's camera.
Customer Reply
Done that but no light
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Most likely, your remote is broken.
I'd recommend buying a new remote for your TV.
Customer Reply
OK thanks for trying to help I will try and source a new remote.
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Is there anything else I can do for you today?
Customer Reply
No thanks
Bohdan Kozachuk
Bohdan Kozachuk Tech Expert & Writer
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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