Hello, thank you for using Howly.
What troubleshooting have you done so far?
None
Please, try this:
Done
Great job!
Could you please try to check how it works now?
Not working
Got it
Press help on your remote to check it has battery power:
Already put new batteries in still not working
Got it. Could you please try to restart your Sky device? Just unplug it, wait for 30 seconds, and plug it back. After this, check how it works.
No difference sound control still not working
In this case, please try completly resetting your Bluetooth remote. Press 7 & 9 together on the remote until it's led flashes four times. Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.
Thanks for your help
You're welcome!
Is there anything else I can do for you today?
No but thanks very much everything is now fine
This is great!
I am so pleased to see your issue got resolved!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!