Updated: March 14, 2023
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My PlayStation screen is showing dark on my TV idk if it's the TV or the PlayStation

how can I send pictures so I can show you what going on

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
To attach your screenshot or photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3701296
Ok I just sent it

Customer Replay

I have my PlayStation on my phone using the remote play app and it looks fine but on the TV it's messed up

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What is the model of your TV?

Customer Replay


Thank you
And what troubleshooting have you done so far?

Customer Replay

I reset my PlayStation and it's still looks the same
when I change the channel the tv looks fine also

Could you please clarify, do you mean there are no colors on the TV when you are using PlayStation?

Customer Replay

It's really faint
I'll send another picture

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Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3113454

Yeah, got it.
Okay, is your PlayStation connected by HDMI cable?

Customer Replay


Could you please try to use another port for it on your TV?

Customer Replay

Yes I tried all of them

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Okay, have you tried to change the Video settings?

Customer Replay

Yes your the best I got it now
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4897305

Customer Replay


So you just tried another setting, right?

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