Electronics & Household, iOS apps issues, Mac OS issues, Smart home devices issues
My outdooor ring camera is shown on devices,but is labeled disabled now I can see it on Echo show
Hello, thank you for using Howly.
What troubleshooting have you done so far?
It works on
Ring but no go on show. I'm on the settings page
Noted, is Home Monitoring enabled on your Echo Show?
To enable Home Monitoring, go to Settings > Camera > Home Monitoring.
Idon''t know
Please follow my instruction above to check it
And tell me how it goes
Settings on Echo Show?
OK I'll have to leave this computer for a bit
Wanted to clarify that you need settings for Echo Show, but in the Alexa App, just in case.
OK back Echo show is up
Is Home Monitoring enabled?
OK back Echo show is up
Noted
Can you please specify both the brand and the model of your ring?
Camera is 1st gen outdoor stickup
Previously worked on this echo Show
Would you be so kind to show me how you see your cameras in the Echo Show now?
It is also possible to send the pictures to our mailbox. Here it is: help@howly.com
Alexa answers this device is disabled please rename.
No picture on Echo Show
Yes, rename it, please.
How?
Please visit the Ring app Main Menu > Devices > Select your Device you want to change > Device Settings > General Settings > Device Name to change the name of that exact device.
Is everything clear with the steps?
When I select camera I go to a page where the camera is greyed out
Tell me please, do you have access to the camera?
I mean physically.
No but I can see the porch on Ring app
But don't see it on the Echo show, right?
Yes
Could you please specify the model of your Echo Show?
DonT see that info
Okay, no problem, we will try without that info.
It's not a gen 1
Got it! On your Echo Show device please go to Settings > Camera > Home Monitoring.
Make sure it is turned on.
Don't know how to go to settngs on Show
Mic is turned off and other buttons seem to me for loudness
On your Echo Show device swipe down the top and select settings in the top-right corner.
Getting pics about widgets
Just found settings
Great!
Please go to Settings > Camera > Home Monitoring.
Now what?
In Settings scroll down until you will see the "camera",
Tap on it, and make sure it is turned on.
No such choice
Okay, from the beginning, when you open settings, scroll down until you will see the "Camera" option. If you don't see it then I would like you to specify the model of your Echo Show.
Many choices but no camera or home monitoring
All choices seem t be only on/off
Okay, have you tried to restart your Echo Show device?
Only by plugging and unplugging
Got it.
By the way, the way to get to settings is 3 dots in the lower left corner
oops lower right corner
Okay, that information will help to specify the model, or you can try to look for it on the rare side of the Echo Show.
After removing it from the stand I see RN-Z and an uvreadable code
Maybe Amazon has a record of its purchase
Okay, one more question, do you have one camera picture shown on your Echo Show, or do you have more cameras?
Don't understand do you mean the Ring camera or something else?
Only one picture at a time from memory sometimes picture has grayed out areas on left and right.
Pictures on Show alternate with time, weather and messages from
alecia
Got it. I know you have already tried it but do it please one more time. Unplug your Echo Show for one minute and plug it back in after that time will pass.
No other cameras on this house or interior
k
replugged booting up
Time screen is up
Got a screen that showed Porchand other favorites
Now showing temportures and other info
Are you able to choose the camera, which did not work?
There is only one camera and I don't know how to access it on the Echo Show
Okay.
Please go to Settings and find the "Home content" Tab.
I go back to the home screen
It didn't show the Home content settings?
no
The choice is in the upper left corner with an arrow pointing left
Oh, that must be the option to swap the home screen for a camera.
k
Every thing else are on/off settings
Do you see there any "camera" options?
No
Okay, please launch the Alexa app on your phone.
Alexa app/devices shows canera us disabled
I see, can you tap on it to see more info?
Only grayed out area showing Porch disabled
Got it.
Please follow the steps:
- Open the Alexa app and tap the Devices icon at the bottom right corner.
- Tap All Devices at the top.
- Tap Video Doorbell.
- Tap Doorbell Press Announcements to enable the feature.
- Tap Enable to Use.
Can't do that Devices is next to more which is at far right corner. when devices is tapped screen shows among other things, a horizontal pictorial of Echo & Alsexa and others includingall Devices. No Video Doorbell
More with horizontal lines
Porch is at the end and is labled "Disabled"
Okay, do you know how to reset the Ring doorbell?
When Porch is tapped a screen appears.and at the bottom is a on-off setting when on is tapped Enabled appears. I think that was it
Yes, could you please take a look at your Echo Show?
Is it showing the picture now?
YES!! Echo is now showing porch
Very good!
I'm very glad it is already working!
Do you have any additional questions I can help you with?
On/off was hidden by concentric blu and whit circles
Sometimes it is hard to get to such an easy settings.
Thank you for your help and patience
I want to thank you for your patience also!
Probably you have other questions?
Bye?
Not today
Okay, got it! Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
U2
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