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My new tv was set up but I somehow managed to lose all the channels!
Short summary:
- Verify that the cable antenna is securely connected to the TV’s tuner.
- Press the “Home” button or hamburger icon in the middle of the remote.
- Go to “Settings” and select "Channel", then make sure “Tuner Mode” is set to “Antenna”.
- Choose "Auto Channel Scan" and allow some time for the TV to scan the channels available.
- Use the arrows up and down or right and left on your remote to switch between channels.
Hello, thank you for using Howly.
What troubleshooting have you done so far?
I have tried ‘scan channels’ but no results.
What is the brand and the model of your TV?
It’s a Hisense very new but I’m not sure of the model
Got it, please, try the following to learn about your model, and tell me what it is:
- Using your TV's original remote, press the Menu button.
- Navigate to the right and select Settings.
- Navigate downwards and select support.
- Select system info and then about.
do you mean the guide button?
The Menu button.
where is that?
You should have a similar button on your TV:
nothing happened. Still ‘welcome to live tv’ and begin scanning
Are you chatting with me on your phone, correct?
Yes
Can you take a picture of what you see on your TV, and send it here, please?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Visitor uploaded: image.jpg
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Size: 1574065
Sent I hope
Yes, got it, no worries.
Choose change input, please. What do you see next?
Inputs with tv highlighted
What other options are there? Can you, please, send a picture?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1086717
Please, try choosing each of HDMI options. Let me know if it helps.
It says weak or no signal but it is connected properly
You tried all out of three HDMI options?
all the same
Got it. Have you tried restarting the TV?
yes
And after you set up your TV, there were channels, correct?
yes
Could you please tell me when and how did the problem occur?
i was trying to change channels last night and I don’t know what I did but I lost all channels
Okay, thank you for specifying.
Let's try the following:
- To ensure your Hisense TV receives the channels included in your TV plan, the first step is to verify that the cable antenna is securely connected to the TV’s tuner.
- If the connection is not properly made, you may experience difficulties. The connection may have become a bit loose or even disconnected completely.
It all seems connected
Okay, good.
Let's try the following:
- Start by pressing the “Home” button or hamburger icon in the
middle of the remote. - Then, go to “Settings”.
- You may need to navigate through “Channel” and make sure “Tuner Mode” is set to “Antenna”.
all I get up are all the extras like binge , Netflix etc. how do I get onto settings?
When you press Home button and open Settings, what do you see exactly? Were you able to find the Settings option?
What I said in last message. How do I get onto settings?
You press the Home button on your remote and see the Apps on the screen, like Netflix, Prime, Youtube, etc. Correct?
yes
If so, please check the top right corner of your TV screen, you should see the Settings icon
it seems to be on left side but I can’t move across from it. There are 4 options and a dog is highlighted
Try to use your remote to get to that Settings icon, please
I went to settings, then channel and auto scan is highlighted with automatic channel scan at side
Great! Please choose Auto Channel Scan and allow it some time to scan the channels available
it went to cable or antenna
Choose Antenna if you need to select just one option
Free channels or digital tv are the options
Do you know what channels you had before the issue occurred?
mostly yes
Try to choose one of the options, let me know how it goes
Tv reverts to page of Netflix etc.
every few minutes
Was it scanning for channels?
it was supposed to be
Ok, but you did not see it on your TV screen, right?
no
Could you come back to that menu and try it again?
its on ‘free channels’ highlighted and has a tick
Ok, what happens when you choose this option with your remote again?
it goes up to ‘free channels’
Ok, could you share a picture of that screen?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1735178
Good. Now you need to select that Arrow on the right side of the screen with your remote
Wow! I have abc channel on screen!
Ok, so it found the channel now, right?
yes
That's good. What is happening now, is it still scanning for channels?
just abc on screen
In general, it takes up to 10 minutes to scan all channels possible. Can you share the screenshot of what you see right now?
it’s just abc tv
Its a nature show
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 1760036
Can you check if you have more channels (like those you had before)?
How do I change channels now ?
You can use the side buttons on your remote
Use the arrows up and down to switch channels. Or right and left, it depends on the TV remote you have
Oliver you are a genius!!! I have the channels! Thank yo so very much for your patience.
I am so happy I was able to help!
Do you have any additional questions I can help you with?
No, I don’t think so!
Got you
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
Thanks, you too.
Thanks :)
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