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Electronics & Household, Home network, Smart home devices issues, Smart TV issues
I've recently installed a Roku device. It works well, except with Prime video movies.
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Looking forward to your advice
Just to clarify, did you fix the loose connection?
Yes
Got it, just a momet
Could you tell me, is the Roku device connected to your TV right now?
Yes via a Sony home theatre amplifier
Got it, and do you have any other HDMI slots on your home theater you could connect Roku to?
I'll check. Back soon
Of course, take your time :)
I've removed the BD HDMI and put the Roku into the BD socket
Got it, could you please check the Prime Videos again?
Will do
Take your time :)
Same problem I'm afraid
Noted, then, could you connect the Roku directly to your TV instead of using the home theatre?
Will do
Take your time :)
Connection made but Roku blue operating led is out. If I press home on the remote the blue led flashes but does not stay on. I'll check the Roku manual for advice
Got it, just a moment, please
Just to clarify, have you plugged in the USB cable?
USB cable plugged in at both TV and Roku. I've rebooted the Roku but the blue led does not stay on
Understood, just a moment, please
Could you please connect the Roku to the HDMI slot on your home theatre that you've been using?
Will do
Take your time :)
My mistake previously. I connected the wrong HDMI cable to the Roku. Now I've corrected that mistake the Roku functions and the TV shows a streaming movie with no problem
Oh, that's great! Is the Prime Videos working correctly?
Yes
Is there anything else I can do for you today?
No further problem. HDMI cables put back in appropriate slots. TV picking up signals from Roku and Humax freeview box, Sony home theatre system accepting these signals plus those from Sony BD player and Pioneer turntable. I don't know what went wrong with Roku to Prime conection but all is well now!
That's great to hear! Is there anything else I can do for you today?
No thanks. Cheers!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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