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Ifit with my NordicTrack S22i not working
Hello, thank you for using Howly.
Can you please clarify what exactly is not working?
I plug the power cord in and it goes to screen “Who is using Ifit today?” I press on my name and it goes to a white screen with a circled exclamation point stating “oops, a problem ha occurred “ and then nothing.
Okay, thank you for clarifying that.
Have you tied performing a factory reset on your NordicTrack Machine?
No; I don’t know how to do that.
I recommend that you complete a factory reset with two people. Make sure that your Wi-Fi™ is turned on, and that you have a paperclip on hand.
- Locate and turn off the power to your equipment by flipping the power switch to the off position. If your machine is a NordicTrack rower, simply unplug it.
- Locate the pinhole, which will most likely be found on one of the sides or on the back of your console.
- Insert the paper clip into the pinhole. As you insert the paper clip, press, and hold it down. As you hold the paper clip, have the second person flip the power switch back on. Once your machine’s screen lights up, you may remove the paper clip.
You will see the iFIT logo along with “system recovery: please wait…” highlighted in blue. This is the boot-up screen. If the blue text doesn’t appear, please repeat the reset process. If the boot-up screen and the blue text read, “system recovery: please wait…“, it may take up to 30 minutes for your machine to begin the onboarding process. If the boot-up screen remains over 30 minutes, the reset process will need to be attempted again.
Let me know how everything is going and please notify me if you need any additional help!
Where is the power switch on the S22i bike and where exactly is the pinhole? I have always powered the bike by plugging the cord into a box which is connected with the bike.
Pinhole should be located on the side of your console and should look something like this:
By console, do you mean the screen attached to the front of the bike?
Yes, that is right.
Found the pinhole but no power switch. Will it work by simply unplugging?
Sure, I suppose that also could work.
I will try the reset. If that works, you have my deepest thanks! If it doesn’t, what is next step?
Great!
I also want to add that if the factory reset has worked, you will be prompted to reconnect to your Wi-Fi™, select your unit of measure, and choose your time zone. Once connected to Wi-Fi™, your NordicTrack machine will automatically update to the most current software––this could take a few minutes. Once your iFIT logo screen has loaded, please log in using your iFIT username and password. You will now be able to begin a new workout journey on your machine.
Thank you for your help and time! Fingers crossed!
In such cases factory reset mostly helps and if not you can always come back to us.
I hope you can resolve this issue and I was happy to help.
Is there anything else I can do for you today?
Not at the moment, just wish me luck; I’m not the handiest person.
I wish you all the luck then!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
Thank you and same to you!
Thanks!
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