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Electronics & Household, Home network, Smart home devices issues, Smart TV issues
I signed up for Paramount + 2 days ago and can watch it on my computer but not on my TV
Hello, thank you for using Howly.
Would you like to watch Paramount+ on your TV?
Yes, that is my problem. When I try to watch it I keep getting the message about how I can watch it. It says I need to buy it.
Did you try to log in your account?
I don't know what you mean. I went to Amazon prime and then to Paramount+. That's when I start having problems
I see.
Do you have Android TV?
It is a SONY smart TV. I don't know if that is considered an Android or not.
Thank you so much!:)
Do you have Paramount+ app on your TV?
Yes, I get to it through Amazon Prime.
You need to download Paramount+ on your TV separately.
Where do I go to get that. Originally, I tried to find it where it says to add an app but it wasn't there. Is there somewhere else to find it?
Please, follow this way:
- Click here https://thestreamable.com/uk/video-streaming/paramount-plus/buy to
sign up for Paramount Plus. - Once you’ve signed up, go to the Home Screen on your Sony Smart TV.
- Launch the app store and search for “Paramount Plus” on your Sony Smart TV. Alternatively, Click here https://play.google.com/store/apps/details?id=com.cbs.ott&PAffiliateID=1100ldh7z to install the app.
- Select “Download” to install the app.
- Once installed, log in using your Paramount Plus credentials.
- You can now stream Paramount Plus on Sony Smart TV.
I signed up for Paramount+ 2 days ago so I assume that I can skip step 1. The other steps will take some time.
Is everything clear?
Please, do not worry, I can wait for you here or you can contact us later.
The one thing I don't get is "Launch the app store". There is a Goggle something or other - maybe that's it?
Google Play, could try to find it?
I did find the app and installed it but then it wanted me to sign up but I already signed up before. Anyway, I started to fill out the form anyway but when it got to the birthdate I could not enter it. The month was stuck on Jan and I couldn't move it.
You need to log in.
Could you close the app and open it again to log in?
I will try.
Please, follow this way:
- Launch the Paramount+ app, then select Sign In.
- Select On my TV.
- Enter the email address and password you used when subscribing to Paramount+ and select Sign In.
Success. The sign in screen did not show up until I canceled out a couple of times. But everything is okay now. Thanks so much.
Could you watch Paramount+ on your TV now?:)
YES!!
I am so pleased to see your issue got resolved!
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