Updated: March 25, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I just moved in and my door bell rings when it wants to especially in the night

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

You too

Can you please give me more details? What is your door bell exactly? I mean, perhaps you have the name of it's model, manufacturer, etc.

Customer Replay

So what

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Come again?

Customer Replay

It's one of those camera door bells the new one

Okay, which model?
Perhaps you can find the manufacturer's name on it?

Customer Replay

1080p HD video doorbell with two way talk 2.4

Does it look like this?

image

Customer Replay

No

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*****, I need more info about your door camera to be able to help you.

Customer Replay

It's all black with the blue light around it

Is this it?

image

Customer Replay

The difference is the here is black

But is it the same overall?

Customer Replay

Yes

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Like this?

image

Customer Replay

That's it

Got it, thanks.
Can you please tell me when the problem first occurred?

Customer Replay

I've been here a month all month

First, click the doorbell button a few times to ensure that it is working normally and doesn’t have any hardware problem with the button that can trigger false alerts and makes your doorbell ring on its own.

Customer Replay

We did

You will need to reset the doorbell as well to fix any software errors or loops that might be causing you to have an issue with your doorbell.
So, you will just need to click on the Reset button and keep it pressed for a long time.
Once you have reset your doorbell to default settings, you are going to need to set it up again.
Make sure that the setup goes without any disruptions and that you get it worked up properly without facing the issue again on your doorbell.

Customer Replay

And when someone comes over it doesn't ring

Got it. Please, reset the doorbell.

Customer Replay

How would we set to the phone

Do you have the Ring app on your phone?

Customer Replay

No cause I didn't know never had one before

You asked me how to connect your Ring doorbell to your phone, correct?

Customer Replay

Yes

Please, go to this page on your phone to install the Ring app: https://play.google.com/store/apps/details?id=com.ringapp

Customer Replay

Thank you and happy holidays

You're welcome!
Is there anything else I can do for you today?

Customer Replay

No

Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.

Customer Replay

Ok

Thank you very much!
Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

Welcome

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