Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
You too
Can you please give me more details? What is your door bell exactly? I mean, perhaps you have the name of it's model, manufacturer, etc.
Customer Reply
So what
Come again?
Customer Reply
It's one of those camera door bells the new one
Okay, which model?
Perhaps you can find the manufacturer's name on it?
Perhaps you can find the manufacturer's name on it?
Customer Reply
1080p HD video doorbell with two way talk 2.4
Does it look like this?
Customer Reply
No
*****, I need more info about your door camera to be able to help you.
Customer Reply
It's all black with the blue light around it
Is this it?
Customer Reply
The difference is the here is black
But is it the same overall?
Customer Reply
Yes
Like this?
Customer Reply
That's it
Got it, thanks.
Can you please tell me when the problem first occurred?
Can you please tell me when the problem first occurred?
Customer Reply
I've been here a month all month
First, click the doorbell button a few times to ensure that it is working normally and doesn’t have any hardware problem with the button that can trigger false alerts and makes your doorbell ring on its own.
Customer Reply
We did
You will need to reset the doorbell as well to fix any software errors or loops that might be causing you to have an issue with your doorbell.
So, you will just need to click on the Reset button and keep it pressed for a long time.
Once you have reset your doorbell to default settings, you are going to need to set it up again.
Make sure that the setup goes without any disruptions and that you get it worked up properly without facing the issue again on your doorbell.
So, you will just need to click on the Reset button and keep it pressed for a long time.
Once you have reset your doorbell to default settings, you are going to need to set it up again.
Make sure that the setup goes without any disruptions and that you get it worked up properly without facing the issue again on your doorbell.
Customer Reply
And when someone comes over it doesn't ring
Got it. Please, reset the doorbell.
Customer Reply
How would we set to the phone
Do you have the Ring app on your phone?
Customer Reply
No cause I didn't know never had one before
You asked me how to connect your Ring doorbell to your phone, correct?
Customer Reply
Yes
Please, go to this page on your phone to install the Ring app: https://play.google.com/store/apps/details?id=com.ringapp
Customer Reply
Thank you and happy holidays
You're welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No
Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.
Customer Reply
Ok
Thank you very much!
Please feel free to contact us at any time. We'll be happy to help you.
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
Welcome
😊
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