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I have a roku device and I have live tv channels but now all the channels I watch I can't watch because when I go to that channels it is only black screen
Hello, thank you for using Howly.
What troubleshooting have you done so far?
Gone to settings that is it now sure what to do
Perform the following steps with your Roku remote:
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Advanced system settings.
- Select Factory reset.
- Follow the on-screen instructions.
I am almost done
Good.
Let me know when you are done.
my device is updating now
I still can't watch at the live streaming it is still nothing I usually can watch almost all channels but now nothing
Do you still see the black screen?
yes
Let’s check if the input source is set correctly:
- Turn on your TV
- Press the Source or Input button on your remote control
- Select the desired input mode
Most cable boxes connect to the TV via HDMI 1 or HDMI 2. Do not connect the set-top box or cable box to HDMI ARC since this port only works with audio devices such as sound bars or home theatre systems.
Ok done still nothing
Can you make me a picture of that TVs screen, so I can check?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 7007139
Thank you.
Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
Still nothing. When I was resetting my roku when it came to what country I put usa not canada Because the was a few channels I was subscribed to that I didn't want to lose so will that affect my channels
Yes, it may.
Can you do everything from the start but selecting Canada, please?
Yes sorry
No worries.
Please let me know once it's done.
Almost finished
Still nothing I don't know what I am doing wrong.
What do you see on the screen now?
Just black
Let’s do the following to reset your cable box:
- Unplug your cable box from the wall
- Wait for at least 60 seconds
- Plug the cable box back into the wall outlet
- Turn on the cable box and check your TV to confirm if there’s a signal.
Ok
Sorry had step away for a minute. Had to do again
Sure.
There is a signal but still nothing do you thing there is something wrong with roku device I don't know
Yes, it may be.
I don't know what to do
Make sure that the Roku box is firmly connected to the HDMI connector on your TV.
In addition, do this: go to settings > system > system update > check now, and perform a Roku system update.
Sure
I am done still nothing
Were you able to access settings?
Yes
Can you make me a picture of that, so I can check?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3654573
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5274688
Okay, is your TV connected to wifi?
Yes
What happens when you access channels now?
I am fine with the other apps it is just roku live tv that I am having problems
Can you open live TV and make me a picture?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4117984
Thanks.
If Live TV is missing, you can add it by going to Settings > TV inputs > Live TV > Set up input.
Do I do this on the roku device or the actual tv because I can't fine tv input on device
Yes, on Roku.
I don't seem to have that
What about the TV settings?
Where would I find that
Settings > TV inputs > Live TV > Set up input.
Ok found it
Good.
Now check the live TV.
Perfect it is working not thanks 👍
Perfect.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks
I am so pleased to see your issue got resolved!
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