Updated: March 15, 2023
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by Jahed Torres
Tech Expert & Writer
832 resolved issues

I have a cordless phone kx-tgd533, the Voicemail msg, will disappear for a while but always returns

I've tried all three steps as outlined in the manual. I've even disconnected, unplugged and removed the batteries but it wont go away

Hello, thank you for using Howly.
Could you please specify your problem, please?
Do you want to delete the voicemail messages, am I right?

Customer Replay

yes

Got it.
What troubleshooting have you done so far? What 3 steps have you already tried?
Disconnected, unplugged and removed the batteries, right?

Customer Replay

Held the # button down until it beeps. pressed the clear button and the off button. Yes ive done that

I see.
Did you reset your KX-tgd533 phone?

image

Customer Replay

how do i do that

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Is there an "on/off" button?

Customer Replay

yes
There is a talk and off button

Try to press it until its off.
Then wait for 1 min and turn it on, please.
Please, let me know once it's done, *****.

Customer Replay

Nothing changed while i held the off button

Got it.
Let's try to reboot your phone.

Customer Replay

How

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Do you see a "Menu" option on it?

Customer Replay

yes

Great. Please press it.
Then press "System settings".

Customer Replay

ok

And down a "Restart base".

Customer Replay

dont understand

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Do you see a "Restart base" on the screen?

Customer Replay

no

"Restart (Base)".

Customer Replay

cant find

What options do you see on the screen?

Customer Replay

is that the arrow with a u turn

So you see nothing after you pressed "System settings"?

Customer Replay

change language, registration, call sharing, set tel line, auto talk.caller id edit, key tone display name etc

*****, press and hold the [#] button until the handset beeps, please.

Customer Replay

done

The display messages should now be cleared.

Customer Replay

it is but it usually comes back

Did you try to press and hold the [Clear] button until the handset beeps?

Customer Replay

The message is still gone but I dont see a clear button

Okay, *****.
Can you please check if you have any voice messages on your phone or if it is cleared?

Customer Replay

its cleared
the phone co message just came back

So you can delete it from time to time by pressing and holding the [#] button until the handset beeps, as you've done.

Customer Replay

yes

Is there anything else I can do for you today?

Customer Replay

You realize it still comes back every 5 minutes or so
i found the clear button. it appears after i press the # button

What do you see on the screen now? Is there any "beep"?

Customer Replay

screen is normal after pressing and holding the # button but i expect that message to return in a few minutes

Let's wait for a few minutes and check if they will return, okay?

Customer Replay

ok
still normal

After how long do the voice messages usually return?

Customer Replay

5 to 15 minutes

I see.
If the handset still indicates there are new messages even after you have listened to all new messages, turn it off by pressing and holding # until the handset beeps.

Customer Replay

will do

Do you have any additional questions I can help you with?

Customer Replay

no thanks

I am so pleased to help you today!

Get answers until you're satisfied

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