Thanks for contecting Howly! You said that you receive an email from the Ring service, Could I ask you to copy the text of it and send me in chat, please?
Don’t lose your videos.
Your Ring Protect trial expires today.
Add a Ring Protect subscription to keep reviewing, saving, and sharing videos with video recording.
Could I ask you to tell me if you have access to your Ring account to check your current plan?
Let me provide you with instructions on how to check your subscription status, are you agree?
Please
Please, tap on this link --> https://ring.com/users/sign_in
Enter your email address linked to your Ring account
From the Dashboard, go to Account > Billing History.
Your billing history will appear on the webpage.
I have protect basic on front door and motion light/camera
I want to continue storing my data; however, the email leads me to believe the 2 new cameras will not not be recorded in two days, once the free trail ends.
Could I ask you if you already linked your 2 new cameras to your current Ring account?
Yes, the same day they were activated
Could I ask you if you see a list of your linked devices on your Ring webpage?
et me ask you to check this list to see how many devices are linked.
They are titled Protect Basic "Front" "Front Door" and the new ones, Protect Trial "Living Room" "Mobile Camera"
As Ring services inform, Each of the cameras has a plan.
You can add them in one plan - Protect Plus plan.
Please, tap on this link --> https://ring.com/protect-plans
to see Ring subscription info.
Looked at Protect plus, how do I sign up?
Thank you
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