Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Do you use IQ4 box?
Do you use IQ4 box?
Customer Reply
sorry no idea. i was just sent an IQ box
Do you know how to open Settings?
Customer Reply
no... there were very little instructions that came with the new box. that is why i am asking
Do you see the gear in the upper left corner of the home screen?
Customer Reply
sorry, i went back and had a look at the email that was sent a few weeks ago and it says it is a IQ5 box...does that mean anything to you>
Yes, thank you for the information!
Customer Reply
yes i had a look at the corner you suggested, and found the gear logo.
Great!
Can you choose and click it?
Can you choose and click it?
Customer Reply
yes - done
👍
Do you see the 'Terrestrial Settings' ?
Do you see the 'Terrestrial Settings' ?
Customer Reply
yes
Click on it, please
Customer Reply
actually it says Terrestial Channels - is that the same thing?
Yes
Let me know when you click this button😇
Let me know when you click this button😇
Customer Reply
ok have clicked on it...and there are three options...which one do you want me to click on?
Do you see ' Full Scan' ?
Customer Reply
yes.
Excellent!
Click on it, then select Begin Scan.
The iQ5 will perform a scan for free-to-air signals, which may take up to two minutes to complete.
Click on it, then select Begin Scan.
The iQ5 will perform a scan for free-to-air signals, which may take up to two minutes to complete.
Customer Reply
ok have started the scan
👍
Keep me posted and let me know if it's done!
Keep me posted and let me know if it's done!
Customer Reply
done
Everything worked out?
Customer Reply
the screen has 2 options now...but it does say the 27 local channels have been added. Can i close it now?
Could you describe what two options are there?
It would help us!
It would help us!
Customer Reply
Customise local channels and Scan again
Got it, thanks
Please close it and check if everything is working.
Please close it and check if everything is working.
Customer Reply
OK
:)
Customer Reply
sorry....but how do i select the close button
OK i hit the Foxtel button ' looks like it is now OK
OK i hit the Foxtel button ' looks like it is now OK
There should have been a button at the bottom left that would have indicated closing
Customer Reply
OK just checked have the local channels i wanted
thanks for your help.
thanks for your help.
Sure, you're welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
no - all good thanks.
*****, I am so pleased to see your issue got resolved!
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