Updated: March 17, 2023
Was it helpful?
by Anton Khomyk
Tech Expert & Writer
993 resolved issues

How do i rescan the IQ box to pick up all the free to air channels

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Do you use IQ4 box?


Customer Replay

sorry no idea. i was just sent an IQ box

Do you know how to open Settings?

Customer Replay

no... there were very little instructions that came with the new box. that is why i am asking

banner 3

Do you see the gear in the upper left corner of the home screen?

Customer Replay

sorry, i went back and had a look at the email that was sent a few weeks ago and it says it is a IQ5 box...does that mean anything to you>

Yes, thank you for the information!

Customer Replay

yes i had a look at the corner you suggested, and found the gear logo.

Can you choose and click it?

Customer Replay

yes - done

banner 6

Do you see the 'Terrestrial Settings' ?

Customer Replay


Click on it, please

Customer Replay

actually it says Terrestial Channels - is that the same thing?

Let me know when you click this button😇

Customer Replay

ok have clicked on it...and there are three options...which one do you want me to click on?

banner 9

Do you see ' Full Scan' ?

Customer Replay


Click on it, then select Begin Scan.
The iQ5 will perform a scan for free-to-air signals, which may take up to two minutes to complete.

Customer Replay

ok have started the scan

Keep me posted and let me know if it's done!

Customer Replay


Everything worked out?

Customer Replay

the screen has 2 options now...but it does say the 27 local channels have been added. Can i close it now?

Could you describe what two options are there?
It would help us!

Customer Replay

Customise local channels and Scan again

Got it, thanks
Please close it and check if everything is working.

Customer Replay


Customer Replay

sorry....but how do i select the close button
OK i hit the Foxtel button ' looks like it is now OK

There should have been a button at the bottom left that would have indicated closing

Customer Replay

OK just checked have the local channels i wanted
thanks for your help.

Sure, you're welcome!
Is there anything else I can do for you today?

Customer Replay

no - all good thanks.

*****, I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info