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How do i rescan the IQ box to pick up all the free to air channels
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Do you use IQ4 box?
sorry no idea. i was just sent an IQ box
Do you know how to open Settings?
no... there were very little instructions that came with the new box. that is why i am asking
Do you see the gear in the upper left corner of the home screen?
sorry, i went back and had a look at the email that was sent a few weeks ago and it says it is a IQ5 box...does that mean anything to you>
Yes, thank you for the information!
yes i had a look at the corner you suggested, and found the gear logo.
Great!
Can you choose and click it?
yes - done
👍
Do you see the 'Terrestrial Settings' ?
yes
Click on it, please
actually it says Terrestial Channels - is that the same thing?
Yes
Let me know when you click this button😇
ok have clicked on it...and there are three options...which one do you want me to click on?
Do you see ' Full Scan' ?
yes.
Excellent!
Click on it, then select Begin Scan.
The iQ5 will perform a scan for free-to-air signals, which may take up to two minutes to complete.
ok have started the scan
👍
Keep me posted and let me know if it's done!
done
Everything worked out?
the screen has 2 options now...but it does say the 27 local channels have been added. Can i close it now?
Could you describe what two options are there?
It would help us!
Customise local channels and Scan again
Got it, thanks
Please close it and check if everything is working.
OK
sorry....but how do i select the close button
OK i hit the Foxtel button ' looks like it is now OK
There should have been a button at the bottom left that would have indicated closing
OK just checked have the local channels i wanted
thanks for your help.
Sure, you're welcome!
Is there anything else I can do for you today?
no - all good thanks.
*****, I am so pleased to see your issue got resolved!
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