Updated: March 17, 2023
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Cannot open door on washing machine after wash

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your washing machine?

Customer Replay

Samsung eco bubble 7.0kg


Could you tell me please, do you see any error on the control panel?

Customer Replay


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Is there any water inside your washing machine right now?

Customer Replay


Have you experienced a voltage drop during the washing time?

Customer Replay


Make sure the timer has expired and the water has fully drained. If you need to cancel the cycle, touch Start/Pause Hold to Start). There are a few things to keep in mind when a cycle has completed.

  1. It may take a few moments for the door lock mechanism to disengage.
  2. Make sure the door lock light is off. This light turns off after the washer has drained.
  3. If the washer is paused after the water is supplied, the door cannot be opened until one minute has passed.

Please, follow the steps above and update me on the results.

Customer Replay

i have done all of the above with no success

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Customer Replay

I have even put it on a short wash cycle. It completed it and still unable to open door

Understood. It could be a mechanical problem, that your lock just stuck.

Customer Replay

How do I sort that out?

Try to push on the door from the side of the lock.

Customer Replay

done that no success

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The door may get locked if the water level is too high, if the water temperature is too hot or if there was a brief power outage.
Firstly, let machine sit for a while in case the water inside is too hot. This will let the water cool down and door will be unlocked.
If door is not unlocked then please disconnect the washer from the power outlet and wait for 5 minutes to let it reset.
If power reset didn’t help then please try to run drain cycle.

Customer Replay

just knocked it really hard and it opened. Thank you for your help

You're welcome, *****!
Is there anything else I can do for you today?

Customer Replay

no thank you

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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