Panasonic massage chair troubleshooting

Updated: April 20, 2023
6 min read
Panasonic massage chair troubleshooting
by Anna Keiablo
Tech Expert & Writer
Checked by
Quality Control team

A massage chair is desirable soft furniture for people who like to relax after a long and exhausting day. So facing Panasonic massage chair problems is not something you don’t want to experience. We understand your struggles and how you want to fix this furniture as soon as possible. That’s why we’ve created a short and efficient guide on how to repair a Panasonic massage chair at home.

Before we start

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Power-related problems with the Panasonic chair

Сheck the power supply. Plug the cord directly into the AC outlet. An extension cord may slightly change the outgoing voltage and amperage. It can be a reason why you have Panasonic massage chair problems.

Slide the power switch to the “On” position. You should see a light that signals that your chair is getting the power to work. Find the operating lock switch: you may accidentally turn it off. Once you change the lock position to “Open,” check the chair again.

Massage chair operational problems

Panasonic massage chair troubleshooting

Remove any obstacles from the outlet to the chair. Make sure that you have at least 2-3 feet of vacant space. You may find that you don’t need to fix a Panasonic massage chair because it works just well when it has enough free space.

If you can’t launch a rolling massage mode, place massage heads in the narrowest position. Once you do this, you can run a rolling mode.

Massage heads with different heights are also fixable. It’s not a malfunction, you can easily repair a Panasonic massage chair. Launch a manual mode and press the TAP button after this. Press the Quick Stop to turn off the tapping process. Repeat this process until you see that the massage heads are located correctly.

'U10' is displayed on a massage chair

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U10 is the most common error message on Panasonic chairs. It shows that chair systems can’t detect a person sitting on it. Sit back on the backrest. Turn it off and restart it again.

If your weight is under 100 pounds, you can place something moderately heavy (up to 10-15 lbs) on your lap. It adds additional weight, so the system can determine that someone is sitting on it.

Сhair makes noises during operation

In most cases, chair sounds are a part of the working process. A motor can groan when it comes under load; massage heads can make a creaking and popping noise. Moving details create a sound up to 40-60 dB.

Reclining problems with the Panasonic massage chair

Panasonic massage chair troubleshooting

The system can temporarily block a reclining feature. You can’t change the tilt angle during a massage. Once you’ve stopped it, bring back the ability to change the chair’s tilt.

If your seat doesn’t return to the upright position, check the power supply. Maybe your chair doesn’t have enough power to change the back position.

You may also accidentally press the Stop button, and it freezes all operations. Sit back on the chair and press the Start button. Also, check the Timer feature. Maybe you previously set it, so your chair is turned off.


Do I need to fix a Panasonic massage chair if it produces noises?

No, in most cases, your chair is fine. It has moving parts and a motor that puts them into motion. While they work, they produce noise within the 60 dB sound range, which is similar to regular conversation.

How to repair a Panasonic massage chair that shows U10 error?

This error shows that the system can’t launch the massage because there is no person sitting on a chair. If you weigh up to 100 pounds, the system may identify you as a kid. Put some heavy stuff on your lap, such as a dumbbell, water bottle, or small pet.

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Noah Carter
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Massage chairs can overheat due to prolonged use or a malfunctioning heating element.
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Why do massage chairs sometimes have issues with overheating?
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😔 I'm disappointed that my Panasonic massage chair has had so many issues lately.
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It's good to know that there are resources available for troubleshooting common problems.
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🙌 Thank you for sharing this troubleshooting guide, it saved me from having to call a technician.
Lila Patel
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Airbag issues can be caused by leaks or a problem with the air pump. It's best to consult the troubleshooting guide or call a technician for help.
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Is it common for massage chairs to have problems with the airbags?
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👍 Great article, helped me fix my massage chair in no time!

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