Although the service provides customized skincare services operating as a nationwide wellness franchise with a good reputation and thousands of satisfied clients, many want to cancel the Massage Envy membership. And it turns out to be a hot topic for hundreds of consumers. Based on real-life testimonials, people start thinking ME punishes them for their desire to quit. The process may become tricky and confusing for those who don't know the right way.
Do you feel lost playing guessing games? Don't worry. Howly is here to help you stop paying for irrelevant services, whether you have bought a 3-month, a 6-month, or an annual pass. Our experts are well-versed in similar contracts. They will easily sort it all out. So, keep reading to be aware of how to cancel a Massage Envy membership.
Getting in touch with the nearest ME service is the right step. However, you should understand that it is about a franchise, meaning a bit different processes depending on the store. That's why please take some time to listen to the manager's instructions and take into account the rules. But generally, the main algorithm looks as follows:
After that, you may rest assured of the desired outcome. As a rule, Massage Envy representatives keep you informed about all details and provide clear explanations and instructions.
Just a few people know (most ME outlets don't announce that in large print) that you can cancel the Massage Envy form through your family doctor. Moreover, you have the right to appeal to your dentist, dermatologist, or chiropractor. Generally, anyone with an MD to terminate the contract. To that end, you should demonstrate the impossibility of direct contact with Massage Envy. So, it's great if you remember to bring your proof of residency. It means a rental agreement, driver's license, car insurance, or utility bill that indicates your domicile is at least 25 miles away from any ME location, including the store where you registered.
Do you want to know how to cancel the Massage Envy membership online? Nothing is easier if you head to the company's official website. After that, you should take four simple steps:
You can act in the same manner from your mobile device. Still, remember to use the service's in-browser version, since ME doesn't have a standalone app. Do you have additional questions? In this case, you can describe all issues in your email. However, we'd recommend you contact the representative in person to clarify all nuances.
The ME company has a specific cancellation rule. On the one hand, it allows people to stop paying anytime. On the other hand, however, the policy obliges clients to stick to a 10-day cancellation period. How does it work? Suppose your draft is on the 15th of April, but you want to cancel Massage Envy on the 9th of April. In this case, the subscription fee for the 15th will still be in force. To avoid misunderstanding, please consider requesting to stop your membership on the 4th to prevent the draft on the 15th from processing.
The membership is non-refundable. Instead, clients have 70 days (60 days + a 10-day cancellation hold) to use the remaining services.
A PIF account means you've paid for the entire period in a lump sum or every month with auto-renewal. In this situation, you proceed the same way described above. However, you should be in your area at the time of subscribing to cancel the Massage Envy appointment without extra fees.
Those buying a 3-day contract may easily terminate their subscriptions in stores, with their doctors, or via emails without penalization and additional terms.
As you see, Massage Envy may behave in different ways sometimes. For example, you may do everything correctly but run into non-responsive agents or s failed to reach an agreement over extra charges. Besides, some prefer to be proactive and reveal details before requesting cancellation. Well, Howly experts are always willing to help and provide the necessary consultations. The expert team is accessible around the clock and ready to solve your problem in the best possible way.