Updated: March 19, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

Received critical issue message

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I received critical error message Version BD 2.55 , Service Tag: 60j0403, Error code: 2000-0161, Validation code: 129458, Hard Drive No NVMe Drive detected

author

Do you receive that message on your computer?

Customer Replay

yes

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author

On boot?

Customer Replay

what is on boot

author

How old is your computer, approximately?
When was the last visit to the service center?

Customer Replay

2 1/2 years have not been serviced

author

Got you.
Is it a Dell computer?

image

Customer Replay


yes

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author

Ok, you are using another computer now, correct?

Customer Replay

no

author

So you are on the one that received an error?

Customer Replay

yes

author

Alright, that's good.
Is it a Desktop PC or a Laptop?

Customer Replay

laptop

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author

Got you. Are you receiving that message every time when you start the computer?

Customer Replay

no the first time I saw error message

author

Ok, got that.
This error message may indicate a failure of the SSD drive. I would recommend taking precautions and taking your laptop to the service.
This error may be a one-timer, or it may lead to data loss in the future, so it would be better to check it with specific software.

Customer Replay

thanks

author

Is there anything else I can do for you today?

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612 resolved issues
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