Updated: March 19, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

Received critical issue message

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

I received critical error message Version BD 2.55 , Service Tag: 60j0403, Error code: 2000-0161, Validation code: 129458, Hard Drive No NVMe Drive detected

Do you receive that message on your computer?

Customer Replay

yes

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On boot?

Customer Replay

what is on boot

How old is your computer, approximately?
When was the last visit to the service center?

Customer Replay

2 1/2 years have not been serviced

Got you.
Is it a Dell computer?

image

Customer Replay


yes

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Ok, you are using another computer now, correct?

Customer Replay

no

So you are on the one that received an error?

Customer Replay

yes

Alright, that's good.
Is it a Desktop PC or a Laptop?

Customer Replay

laptop

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Got you. Are you receiving that message every time when you start the computer?

Customer Replay

no the first time I saw error message

Ok, got that.
This error message may indicate a failure of the SSD drive. I would recommend taking precautions and taking your laptop to the service.
This error may be a one-timer, or it may lead to data loss in the future, so it would be better to check it with specific software.

Customer Replay

thanks

Is there anything else I can do for you today?

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