Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I received critical error message Version BD 2.55 , Service Tag: 60j0403, Error code: 2000-0161, Validation code: 129458, Hard Drive No NVMe Drive detected
Do you receive that message on your computer?
Customer Reply
yes
On boot?
Customer Reply
what is on boot
How old is your computer, approximately?
When was the last visit to the service center?
When was the last visit to the service center?
Customer Reply
2 1/2 years have not been serviced
Got you.
Is it a Dell computer?
Is it a Dell computer?
Customer Reply
yes
Ok, you are using another computer now, correct?
Customer Reply
no
So you are on the one that received an error?
Customer Reply
yes
Alright, that's good.
Is it a Desktop PC or a Laptop?
Is it a Desktop PC or a Laptop?
Customer Reply
laptop
Got you. Are you receiving that message every time when you start the computer?
Customer Reply
no the first time I saw error message
Ok, got that.
This error message may indicate a failure of the SSD drive. I would recommend taking precautions and taking your laptop to the service.
This error may be a one-timer, or it may lead to data loss in the future, so it would be better to check it with specific software.
This error message may indicate a failure of the SSD drive. I would recommend taking precautions and taking your laptop to the service.
This error may be a one-timer, or it may lead to data loss in the future, so it would be better to check it with specific software.
Customer Reply
thanks
Is there anything else I can do for you today?
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