Created: January 19, 2023

Received critical issue message

Last Edit: January 19, 2023
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Mia Green
Mia Green Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mia Green
Mia Green Tech Expert & Writer
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
I received critical error message Version BD 2.55 , Service Tag: 60j0403, Error code: 2000-0161, Validation code: 129458, Hard Drive No NVMe Drive detected
Mia Green
Mia Green Tech Expert & Writer
Do you receive that message on your computer?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
On boot?
Customer Reply
what is on boot
Mia Green
Mia Green Tech Expert & Writer
How old is your computer, approximately?
When was the last visit to the service center?
Customer Reply
2 1/2 years have not been serviced
Mia Green
Mia Green Tech Expert & Writer
Got you.
Is it a Dell computer?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
Ok, you are using another computer now, correct?
Customer Reply
no
Mia Green
Mia Green Tech Expert & Writer
So you are on the one that received an error?
Customer Reply
yes
Mia Green
Mia Green Tech Expert & Writer
Alright, that's good.
Is it a Desktop PC or a Laptop?
Customer Reply
laptop
Mia Green
Mia Green Tech Expert & Writer
Got you. Are you receiving that message every time when you start the computer?
Customer Reply
no the first time I saw error message
Mia Green
Mia Green Tech Expert & Writer
Ok, got that.
This error message may indicate a failure of the SSD drive. I would recommend taking precautions and taking your laptop to the service.
This error may be a one-timer, or it may lead to data loss in the future, so it would be better to check it with specific software.
Customer Reply
thanks
Mia Green
Mia Green Tech Expert & Writer
Is there anything else I can do for you today?

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