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Received critical issue message
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
I received critical error message Version BD 2.55 , Service Tag: 60j0403, Error code: 2000-0161, Validation code: 129458, Hard Drive No NVMe Drive detected
Do you receive that message on your computer?
yes
On boot?
what is on boot
How old is your computer, approximately?
When was the last visit to the service center?
2 1/2 years have not been serviced
Got you.
Is it a Dell computer?
yes
Ok, you are using another computer now, correct?
no
So you are on the one that received an error?
yes
Alright, that's good.
Is it a Desktop PC or a Laptop?
laptop
Got you. Are you receiving that message every time when you start the computer?
no the first time I saw error message
Ok, got that.
This error message may indicate a failure of the SSD drive. I would recommend taking precautions and taking your laptop to the service.
This error may be a one-timer, or it may lead to data loss in the future, so it would be better to check it with specific software.
thanks
Is there anything else I can do for you today?
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