Updated: April 26, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

My Epson ES 400 II scanner abruptly stopped working by not putting the paper through the machine

When I put a document in it I want scanned, it does nothing. The paper doers not move when I press the scan button.

Short summary:

  1. Turn off the scanner and the computer.
  2. Unplug the power cord of the scanner from the power source.
  3. Check the USB cable connection between the scanner and the computer to ensure that it is secure.
  4. Plug in the power cord of the scanner back into the power source.
  5. Plug the USB cable securely into the scanner and the computer.
  6. Turn on the scanner and the computer.
  7. Try scanning the document again by pressing the scan button on the scanner or using the software on your computer.

Hello, thank you for using Howly.
Do you see any error codes on the Epson scanner or on the computer?


Customer Replay


Got it
What troubleshooting have you done so far?

Customer Replay

I've turned the scanner on and off several times and I've restarted my computer several times.

Have you tried to unplug the scanner from the power source?

Customer Replay

I'll do that now.

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Take your time

Customer Replay

I just unplugged the power cord and re-plugged it and that no effect. It still doesn't work.

Got it
Is your scanner connected to the pc with USB or WI-FI?

Customer Replay


Top answer

Can I ask you to check the USB cable connection between them to make sure it is secure.

Customer Replay

It was unplugged.
Let me plug it in and see if that works.

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Top answer

Please make sure to plug the USB cable back in and try scanning again. It should work properly now.

Customer Replay

Yup. Works fine. Thanks.

Good job.
You are welcome
Do you have any additional questions I can help you with?

Customer Replay

I should have checked that before I called. We got it done.
Nope, all's well.

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

You too and thanks.

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