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My Epson ES 400 II scanner abruptly stopped working by not putting the paper through the machine
Short summary:
- Turn off the scanner and the computer.
- Unplug the power cord of the scanner from the power source.
- Check the USB cable connection between the scanner and the computer to ensure that it is secure.
- Plug in the power cord of the scanner back into the power source.
- Plug the USB cable securely into the scanner and the computer.
- Turn on the scanner and the computer.
- Try scanning the document again by pressing the scan button on the scanner or using the software on your computer.
Hello, thank you for using Howly.
Do you see any error codes on the Epson scanner or on the computer?
No
Got it
What troubleshooting have you done so far?
I've turned the scanner on and off several times and I've restarted my computer several times.
Understood
Have you tried to unplug the scanner from the power source?
I'll do that now.
Sure
Take your time
I just unplugged the power cord and re-plugged it and that no effect. It still doesn't work.
Got it
Is your scanner connected to the pc with USB or WI-FI?
USB
Can I ask you to check the USB cable connection between them to make sure it is secure.
It was unplugged.
Let me plug it in and see if that works.
Please make sure to plug the USB cable back in and try scanning again. It should work properly now.
Yup. Works fine. Thanks.
Good job.
You are welcome
Do you have any additional questions I can help you with?
I should have checked that before I called. We got it done.
Nope, all's well.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
You too and thanks.
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