Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What happens when you press the power button?
What happens when you press the power button?
Customer Reply
nothing turns on even if I hold for a few seconds
*****, remove the power cord for at least 30 seconds. Press and hold the ON/OFF button down, and then insert the power cord back into the Brother machine. Do not release the ON/OFF button until the machine has been powered on completely or after 15 seconds. Repeat this procedure up to three times if necessary.
Customer Reply
had to move the printer close to switch. are you asking me to plug cord in while its swiched on?
Excuse me, I don't seem to understand you clearly
Customer Reply
I usually plug in with power point turned off then switch p/point on. your asking me to hold the on button while plugging in the lead when the p/point is on.
Yes, hold down the button and then plug the cable in
Customer Reply
ok the machine is on . can you hold on to see if i can print please
Sure)
Customer Reply
okI am printing .
Is there anything else I can do for you today?
Customer Reply
no thankyou.regards
Would you be so kind to rate this chat. You can do that by taping the "Rate expert" button on the top of the chat window.
Customer Reply
yes. done rating.thanks again
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime.
If you have any additional questions, don't hesitate to contact us anytime.
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